The American Psychiatric Nurses Association (APNA) is the largest professional membership organization committed to the specialty practice of psychiatric-mental health (PMH) nursing and wellness promotion, prevention of mental health problems and the care and treatment of persons with psychiatric disorders. PMH nurses view APNA as their go-to resource for networking, education, and dissemination of current information and resources. Its membership totals approximately 15,000 nurses and is growing.

APNA is seeking a team member to provide administrative and customer support for its education programs. The Education Support Specialist will report to the Manager of Education & Practice. Primary responsibilities are:

Provide customer service and administrative support relating to APNA’s accredited education programs.

• Customer support duties include:
  • Assisting with inquiries via phone and email and troubleshooting customer issues.
  • Helping with website navigation and account access.
  • Sharing information about association education programs & events.

• Administrative and technical duties include:
  • Support the development, implementation, and evaluation of education programs in adherence with accreditation requirements.
  • Build and maintain online courses in APNA's learning management system (LMS), including proofreading content and testing course functionality.
  • Maintain education records.
  • Extract, format and organize data for reporting.
  • Create and maintain spreadsheets.
  • Perform additional administrative duties as needed.

Exceptional customer service skills, attention to detail, proficiency with Microsoft Office tools (particularly Excel), and proficiency with navigating websites and technology required. 

About APNA

A member-driven community that advances the science & education of psychiatric-mental health nursing.

Connections working at APNA