Organizational Overview:

The National Association of REALTORS® (NAR) is a team of professionals dedicated to providing world-class service to over 1.5 million REALTORS® working in the United States and around the world. The real estate industry is fast-paced and fast-changing--each year, our members participate in the sale, lease, and management of billions of dollars in real estate. As in every industry, our members’ value proposition is constantly being challenged by innovation.

It is our mission to help REALTORS® navigate that change and thrive in their careers. We cannot do that without the ideas, passion, and commitment from our talented employees. As our greatest assets, employees are offered their pick of competitive benefits/perks and flexible work options. In 2020, NAR was certified as a Great Place to Work. Our most successful employees are committed to our Core Values, which are:

Putting Members First

Leading Change

Advance Diversity and Inclusion

Giving Respect

Collaborating

Communicating

Position Summary:
The Customer Service Representative (Member Services Coordinator) reports to Director, Designations and Certifications, Member Development, and provides exceptional customer service to members. 

Duties and Responsibilities:

• Respond to inquiries and requests from members and course sponsors
• Answer phones and respond to emails regarding designations and other credentials as assigned
• Communicate with team on daily basis to resolve issues and concerns
• Assist members, students and designees in understanding the process and benefits of earning the credentials
• Assist in processing credit cards and checks, and liaise with finance on income batches to make sure all payments are recorded in the database (RAMCO)
• Perform daily updates on members’ records as necessary including students, class rosters, phone call logs, applications and course information while monitoring technical issues
• Resolve issues with returned mail
• Other duties, as assigned

Qualifications:

• 1-3 years of relevant experience
• Results-oriented with high attention to detail, and ability to multi-task and meet deadlines in a dynamic, fast-paced team environment
• Ability to think in innovative ways to find solutions to problems
• Proficiency with Microsoft Office—Outlook, Excel, Word and PowerPoint
• Exceptional communication skills—verbal, written, and presentation
• Strong customer relations and interpersonal skills with a high level of responsiveness to all inquiries
• Database entry, management and reporting skills