Overall Position Purpose

The Information Systems Specialist serves as the technical and operational lead for AATB’s member-facing platforms, including the Association Management System (AMS), Learning Management System (LMS), and Accreditation System. This is a cross-functional systems role that requires a high level of technical fluency, critical thinking, and data stewardship. The Specialist will oversee day-to-day systems performance, user access, identify risks, lead configuration, and ensure the secure integrity of membership data. This role works with internal teams and technology vendors to support system functionality and the overall member experience.

 Core Responsibilities

Systems Administration & Performance

• Serve as system administrator for AMS, LMS, and CRM platforms, configuring access, managing permissions, and overseeing day-to-day functionality. 
• Conduct regular system audits to identify issues with data syncs, platform updates, integrations, and platform performance.
• Support yearly event registration, collaborating with colleagues, tracking registration and vendors attendance, printing badges, and managing all registration needs.

Member & Staff Support 

• Provide timely support to members and staff who are experiencing access issues, navigation challenges, and system errors.
• Serve as a liaison between end users and technology vendors to translate functional needs into technical solutions.
• Deliver systems walkthroughs and internal documentation to ensure consistent and accurate use across departments. 

Cybersecurity & Data Governance 

• Administer role-based access controls, user authentication settings, and permission structures. 
• Identify and escalate any potential data security concerns and coordinate with vendors on system updates, patching and vulnerability resolution, including testing after completion.
• Follow best practices in data governance, privacy protocols, and audit documentation across platforms.

Reporting & Documentation 

• Develop and maintain dashboards, reports, and system records for internal use and member-facing metrics.
• Maintain system documentation, process flows, SOPs, and user guides to support consistent use across departments.
• Manage all council, committee, accreditation, and member rosters, ensuring data accuracy and report automation. 

Vendor & Project Management 

• Coordinate with third-party vendors and managed service providers for platform support, issue resolution, updates, and enhancements.
• Document system needs and use cases, participate in discovery and implementation projects, and manage update/upgrade timelines;
• Represent membership system needs in broader organizational discussions around platform optimization and adoption.
• Support system related projects  small-scale system projects from discovery to implementation, including vendor coordination, documentation, testing, and user communication. 

Required Education/Experience

• Bachelor's degree in information systems, information technology, computer science, or an equivalent combination of education and relevant experience.
• Minimum of 5 years of progressively responsible experience managing multiple platforms (e.g., AMS, CRM, LMS, Accreditation). 
• Hands-on experience configuring access controls, troubleshooting platform issues, and ensuring data quality across systems.

Required Qualifications/ Skills

• Advanced proficiency in managing and optimizing community platforms, learning management systems, and accreditation tools.
• Proficiency in the use and administration of Microsoft 365 applications.
• Demonstrated understanding of cybersecurity principles in a systems management context, including user access protocols, data protection, and system-level permissions.
• Proven ability to assess, evaluate, and recommend technology solutions based on strategic fit, usability, and alignment with broader system ecosystems.
• Strong vendor coordination and platform evaluation experience.
• Demonstrated ability to manage platform-related projects and lead cross-functional implementation timelines.
• Experience creating and maintaining technical documentation, including standard operating procedures and system manuals.
• Exceptional organizational and documentation skills, strong attention to detail.
• Excellent communication skills, with the ability to clearly translate between technical requirements and organizational needs across both technical and non-technical audiences.
• Proven ability to work independently and proactively while collaborating effectively in team settings.
• Strong interpersonal skills, with the ability to build relationships across diverse audiences.
• Strong problem-solving aptitude with analytical mindset and creative thinking skills.
• Ability to maintain confidentiality and exercise sound discretion.