The Operations & Program Manager is responsible for coordinating and executing key operational activities that support ISMPP's membership, corporate sponsorship program, educational events, digital platforms, and governance initiatives. This role serves as a central operational resource across the organization, ensuring the efficient delivery of member and sponsor benefits, maintaining digital systems and websites, supporting society meetings and programs, and managing critical administrative processes. 
 
Working collaboratively across departments, the Operations & Program Manager drives operational excellence by improving processes, managing projects, coordinating stakeholders, and ensuring a seamless experience for members, sponsors, and Board leadership. 
 
The ideal candidate has experience supporting operations within an association, or member-based organization and understands the importance of delivering exceptional service. 
 
This position reports to the Senior Director, Operations & Membership. 
 
Key Responsibilities 

Membership & Sponsorship Operations

• Support corporate sponsorship operations, including annual renewals, coordination of sponsor benefits, preparation and distribution of sponsorship documentation, and maintenance of sponsorship records.
• Administer the ISMPP Job Board and related operational processes.
• Coordinate member and sponsor registration activities, including promotional and discount code management.
• Support exhibit management and Champion Sponsor activities for society meetings.
• Assist with maintaining meeting archives to support timely access to educational content.

Program & Event Operations

• Coordinate event registration processes for ISMPP meetings and provide onsite support.
• Manage the MedComms Day website, event calendar, and related content updates.
• Support meeting app administration and attendee engagement initiatives.
• Support special projects and operational initiatives across the organization.

Digital Platforms & Website Management

• Support the maintenance of ISMPP digital platforms, including website content, forms, online communities, and related systems.
• Support the administration and maintenance of association management, learning management, and community engagement platforms.
• Coordinate and maintain the ISMPP Agency Marketplace.
• Assist with digital platform updates and process improvements that support operational efficiency and member engagement.
• Support testing, maintenance, and enhancement activities across ISMPP digital platforms.

Governance & Administrative Support

• Provide administrative and logistical support to the President & CEO, including assistance with Board and leadership meetings, communications, and special projects.
• Maintain leadership contact records, including tracking professional role changes and organizational affiliations.
• Coordinate Board of Trustees election processes and related communications.
• Manage and respond to inquiries received through the general society inbox.

About International Society for Medical Publication Professionals

The International Society for Medical Publication Professionals (ISMPP) is a global, nonprofit professional association dedicated to advancing the quality and integrity of medical publications and communications. Founded in 2005, ISMPP serves more than 2,000 members worldwide, including professionals from pharmaceutical and biotechnology companies, medical communication agencies, academic institutions, publishing organizations and more. ISMPP promotes excellence, transparency, ethical practices, and innovation in medical publication and communication through education, professional development, certification program, industry guidance, networking opportunities, and scientific meetings. The Society is recognized as a leading authority in the medical publication profession and is committed to supporting its members while advancing standards that improve the communication of medical research and healthcare information globally. For more information, visit www.ismpp.org.

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