Provides support to the Affiliated Councils and Chapters Department to attain chapter recruitment and retention goals for a healthy and vibrant affiliate system and, in turn, supports MOAA’s goal to achieve and sustain maximum advocacy influence in shaping relevant government policy. Assists the Senior Director and Program Director in assessing and maintaining the health of existing affiliates.  Fosters cooperation and communication between national headquarters and nearly 350 affiliated councils and chapters nationwide to achieve mutually supporting goals. Serves as department liaison to the Information Technology Team, managing data use and collection for affiliate councils and chapters. Coordinates updates and modifications to the association’s membership database. Specific responsibilities include:

1. Implements procedures to improve productivity and customer service.
2. Supervises, coaches, and mentors Chapter Affairs Specialists. Identifies opportunities for skills improvement and coordinates necessary training. Conducts review of and provides input to the Program Director for annual performance appraisals.
3. Develops and monitors office systems/procedures to ensure good internal controls/efficiency.
4. In coordination with the Senior Director and Program Director, develops systems to monitor the health and status of affiliated chapters using objective data/criteria in the association’s membership database.
5. Supervises development and implementation of IT processes to support chapter system administration.
6. Gathers and analyzes data regarding affiliate chapter recruiting and retention.
7. Performs statistical analysis and assists in creating reports to ensure a high degree of data quality in the association’s membership database.
8. Collaborates with Director (Membership Events/Protocol) in the planning and execution of the annual Advocacy in Action Campaign and Council Presidents’ Seminar, Annual Awards Ceremony, and regional Chapter Leaders’ Workshops. Oversees participant registration.
9. Assists with the implementation of MOAA awards programs, for national and individual awards.
10. Assists in maintaining and updating departmental publications, such as the Council and Chapter Policies and Procedures Guide, and information on the MOAA web site, which are designed to assist council and chapter officers in conducting their MOAA affiliate activities. 
11. In coordination with the Senior Director and Program Director, serves as the liaison to other business units and attends relevant meetings.
12. Provides input to the Senior Director and Program Director on recommendations for long-range plans and department goals.
13. Provides assistance on major projects and programs for which the Senior Director and Program Director are responsible.
14. Responds to escalated member inquiries and resolves problems regarding council and chapter issues, with advice and assistance from the Senior Director and Program Director, as required.

Qualifications:

1. BA/BS, veteran, military spouse, or five to seven years of association experience is desired.
2. Experience in project management and coordination is desired.
3. Familiarity with association management systems and common financial practices is required.

Knowledge/Skills/Abilities:

1. Strong organizational skills to manage numerous projects and multiple, overlapping activities and keep abreast of details from planning stage through completion. 
2. Ability to conceptualize and create new processes and procedures for a more efficient and effective workflow.
3. Develop and analyze statistical data, draw correct conclusions about success or failure of new initiatives, and provide the senior director and program director with the tools needed to make informed decisions.
4. Ability to work independently, make sound judgments and manage junior team members.
5. Excellent knowledge of personal computers and capability of learning other computer systems, database systems and software applications.
6. Skilled in problem-solving and making on-the-spot decisions.
7. Ability to create and manage processes that are highly detailed.
8. Familiarity with military titles, usage, organizations and functions of the military service departments and Department of Defense protocol.

About Military Officers Association of America

The Military Officers Association of America (MOAA) is the nation’s largest and most influential military professional association with a membership of 350,000 current, former, and retired military officers and their families. MOAA is dedicated to preserving the earned benefits of all members of the uniformed services and their families and survivors, and to maintaining a strong national defense. Our promise to our members is simple. In fact, it’s the same promise they made to their country: Never Stop Serving. The MOAA Charities are a subsidiary organization that supports the association's programs that benefit the entire military community, regardless of rank or service, including career transition support, professional education outreach, military spouse professional development, community-based veteran program outreach, and supports the undergraduate education or technical education of children from the military and veteran communities.

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