About the Role

The National Association of Enrolled Agents (NAEA) is seeking a Systems Administrator who loves building efficient systems, solving technical challenges, and making technology easy for people to use. In this role, you will work primarily with Salesforce/Fonteva and Path LMS, helping to maintain and optimize the platforms that support our education, membership, and operational needs. This is an excellent opportunity for a tech-savvy, solutions-oriented professional who enjoys both independent work and cross-team collaboration.

This role ensures that systems run smoothly by troubleshooting issues, monitoring updates, tracking trends, and helping staff understand and use technology effectively. The administrator also manages the creation and maintenance of webinars, courses, certificates, and other education products within Path LMS, while overseeing video uploads, event archiving, and the proper linking of LMS content to Salesforce/Fonteva.

The Systems Administrator builds and maintains event and education products, supports sandbox refreshes, and contributes to system cleanup and integration enhancements. In addition, the role supports Salesforce and Fonteva administration by assisting with user setup, permissions, workflows, automation, reporting, and data management.

Finally, the Systems Administrator plays an active role in improving processes and workflows, identifying risks, recommending solutions, managing multiple projects at once, and taking on additional responsibilities that support NAEA’s mission and organizational goals.

See full job description here: NAEA Systems Administrator  

What You Bring:

• Bachelor’s degree or equivalent work experience.
• Experience with CRM process design and association management systems.
• Strong analytical and problem-solving skills.
• Strong communication skills and the ability to explain technical concepts clearly.
• Ability to manage multiple projects and work under pressure with attention to detail.
• A natural curiosity and excitement about problem solving and system improvements.

Preferred skills:

• Salesforce Administrator Certification
• Fonteva-specific training or certifications

About National Association of Enrolled Agents

Why Work at NAEA? NAEA is a mission-driven organization that supports America’s tax experts. When you join our team, you join a community committed to professionalism, integrity, and service. NAEA headquarters is located in Washington, DC, however, this position can be completely remote, based in the office, or hybrid. NAEA also offers a great benefits package that includes employer-paid health and dental, vision, disability benefits, life insurance, 401k matching, up to 4 weeks of PTO in your first year of employment, flexible spending account, and flexible schedules. Here’s what you can expect: •A collaborative and supportive team culture •Work that directly supports thousands of tax professionals nationwide •Opportunities to innovate, streamline processes, and shape system operations •Flexibility and room for growth

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