Position Summary

This role is responsible for supporting the growth of NTCA membership across contractor, distributor, manufacturer, retailer, consultant, and allied categories while helping improve member retention, onboarding consistency, and long-term engagement. The position also contributes to sponsorship, partner, and strategic account revenue efforts by building and maintaining strong relationships with members, prospects, and industry partners. In addition, the role requires maintaining strong CRM discipline, reporting, and opportunity follow-up, while supporting NTCA’s visibility and effectiveness at events, programs, and industry gatherings.

Key Responsibilities

• Oversee membership recruitment, retention, and re-engagement efforts across key member categories.
• Manage membership prospecting and follow-up activity, from lead generation through onboarding support.
• Conduct regular outreach to prospective members, renewing members, former members, CTIs, referral sources, and other target audiences.
• Help ensure a strong and welcoming onboarding experience for new members, with special attention to high-value prospects and priority accounts.
• Help support annual partner renewals and expansion opportunities.
• Participate in account planning, pipeline development, and revenue tracking efforts.
• Support the promotion and growth of NTCA member benefit and value-added programs that reinforce retention and return on membership.
• Organize and lead biannual Membership Meetings, along with overseeing the Membership Committee and collaborate with the chairperson and members on engagement initiatives, member feedback, and growth opportunities.
• Assist in strengthening NTCA’s volunteer pipeline through support of the Ambassador Program, State Director outreach, and prospective leadership identification.
• Support member-facing and partner-facing initiatives tied to education, visibility, and engagement.
• Responsible for sponsorship sales 
• Support membership and sponsorship efforts tied to NTCA events and major industry gatherings, including TISE, Coverings, Total Solutions Plus, and other approved meetings.
• Help with prospect engagement, member welcoming, exhibitor relationship support, and sponsor follow-up at events.
• Represent NTCA professionally in the field and help build strong industry relationships.
• Work closely with marketing, finance, operations, and membership support staff to support a seamless member and partner experience.
• Maintain accurate CRM records, account notes, pipeline stages, and follow-up activity.
• Provide regular updates, market feedback, and observations to leadership.
• Partner with coordinator-level staff or internal support staff to ensure timely execution of membership processing, renewal logistics, sponsor fulfillment, invoicing coordination, and related administrative tasks.

Preferred Qualifications

• Bachelor’s degree preferred, or equivalent relevant professional experience.
• Experience in membership, sales, account management, business development, sponsorship support, association management, or a related field.
• Strong relationship-building and communication skills.
• Experience with CRM systems, reporting, and follow-up tracking.

Key Competencies

• Organized, proactive, and accountable.
• Strong communicator and relationship builder.
• Positive, collaborative, and professional.
• Comfortable balancing engagement, outreach, and growth responsibilities.
• Able to work with both strategy and execution.
• Motivated to grow into broader responsibility over time.

About National Tile Contractors Asso

Established in 1947, the National Tile Contractors Association (NTCA) is a nonprofit trade association dedicated to the professional installation of ceramic tile and natural stone. It is widely recognized as the largest and most respected tile contractors association in the world.

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