SUMMARY

The membership engagement coordinator is a new staff position and reports to the membership director.

The membership engagement coordinator manages the organization’s online community, ACVS Connect, leading community initiatives, campaigns, training, and analytics to drive participation, retention, and continuous improvement, while collaborating with internal teams and vendors to ensure platform performance and strategic alignment. The coordinator also manages core membership operations to deliver a seamless, engaging member experience, leads day-to-day membership operations, including joins, renewals, database management, member support, recruitment and retention initiatives, content accuracy, and trend tracking.

RESPONSIBILITIES

Online Community Engagement

• Manage all aspects of the online community (ACVS Connect), including discussion forums, social features, events, and resource libraries, ensuring a positive and engaging member experience.
• Plan, implement, and refine community initiatives, programs, campaigns, and events designed to drive participation, engagement, and retention, leveraging automation and personalization.
• Monitor and elevate member discussions, achievements, and feedback, and identify, support, and empower community champions to encourage deeper engagement.
• Develop and provide training materials, resources, and guidelines for internal and external audiences to support effective community use and participation.
• Track, analyze, and report on community engagement metrics and key performance indicators to inform ongoing strategy and continuous improvement.
• Collaborate with internal teams and external vendors to ensure technical functionality of the community platform and alignment with broader organizational goals.
• Continually evaluate and adjust the community strategy to support the organization’s mission, growth objectives, and program budgets.
• Assume additional duties and responsibilities as needed to ensure the efficient and effective operations of ACVS.

Membership

• Serve as the primary lead for day-to-day membership operations, including new joins, renewals, reinstatements, and member record maintenance.
• Manage the membership database/association management system, ensuring accurate data entry, updates, reporting support, and overall data integrity; participate in testing system upgrades that impact the member experience.
• Act as a key point of contact for membership-related inquiries, providing responsive customer service?on joining, member benefits, and related programs.
• Support the development and implementation of membership recruitment and retention initiatives, including promotions, benefits, features, and services.
• Help enhance the overall member experience for current, prospective, and former members through thoughtful coordination and process improvement.
• Maintain accuracy of membership-related content on the website and assist with tracking and reporting on membership trends and basic data requests.
• Provide operational and logistical support for membership activities at the annual Surgery Summit, including materials development, packing and shipping, and meeting participation as needed.

POSITION QUALIFICATIONS

Skills:

• Strong organizational, time-management, and attention-to-detail, with the ability to follow established processes accurately and consistently.
• Comfort managing tasks independently while collaborating effectively within a team environment.
• Willingness and ability to learn new systems, technologies, and workflows, and to contribute thoughtfully to continuous improvement.
• Proficient in Microsoft Office 365, including Outlook, Word, Excel, Teams, OneDrive, and SharePoint.
• Working knowledge of social media platforms, such as Facebook, Instagram, and LinkedIn.
• Excellent oral communication and interpersonal skills, including a high level of customer service.
• Top-notch writing skills, including the use of grammar and punctuation.
• Familiarity with using AI tools.

Attributes of the ideal candidate:

• A collaborative spirit
• Independently motivated and proactive
• Detail-oriented, highly organized, and deadline-driven
• Cooperative and professional demeanor, with demonstrated ability to represent an organization in a poised and articulate manner
• Supports a team-oriented environment
• Strong interest in learning and achieving proficiency with new technology

Experience:

Required

• A minimum of three years of experience at an individual-based association or nonprofit organization
• Administering customer relationship management/association management systems, including ensuring the integrity of information
• Supporting the management of online community platforms
• Point of contact for internal and external customer relations
• Project management

Highly desirable

• Familiarity with ACGI association management system and Forj online community platform
• Implementing member engagement, services, and strategies
• Tracking metrics to assess the performance of technology and reporting basic data
• Developing training materials for internal and external audiences
• Supporting the execution of the organization's strategic goals
• Use of project management tools, e.g., Smartsheet

About American College of Veterinary Surgeons

The American College of Veterinary Surgeons (ACVS) is a national professional veterinary surgery certification organization. The American Veterinary Medical Association recognizes ACVS as the specialty board which sets the standards for advanced professionalism in veterinary surgery and certifies veterinarians in large animal and small animal surgery (“ACVS Diplomates”). Veterinarians who successfully fulfill the rigorous certification requirements are granted the ACVS Diplomate designation. ACVS is governed by a ten-member Board of Regents and has nine standing committees.

Connections working at American College of Veterinary Surgeons