The member services specialist will oversee the recruitment, retention, benefits and services programs of the association. This position is the first point of contact for current and prospective members and at times interfaces with existing certification customers. Areas of responsibility are membership database accuracy and integrity, the member engagement customer service process, crafting and implementing a value-add onboarding for new members and retention of current members. Membership recruitment and retention success over time must be a strength in this position. A focus around growth is tied into our recently launched three-year strategic plan. In addition, this position will need some skills related to member service associated with our annual Forum a