American Public Works Association (APWA) serves professionals in all aspects of public works by providing innovative education and credentialing opportunities for individuals working within the public works industry. The Membership Development Manager is a critical component of the Membership & Engagement Department, focused on expanding membership and directly supporting current members and groups.

About the Membership Development Manager

This position develops and implements membership recruitment efforts, tools, and resources for APWA from a national perspective, including focused recruitment and engagement of young professionals. This person will proactively identify membership opportunities and create strategies to connect with new markets and groups. They will create and manage a recruitment plan with identified metrics and benchmarks to evaluate success of initiatives. They will execute targeted marketing campaigns and develop membership recruitment materials for use by staff and volunteer leaders. The Membership Development Manager will coordinate the national recruitment efforts with internal staff who support APWA chapters, manage external communications for the department, and serve as staff liaison to assigned committees and task forces.

What you will need to succeed:

• Bachelor’s degree in marketing, public administration, or related area
• A minimum of three years of related experience in membership development, sales, or association management.
• Excellent verbal and written communication skills
• Strong computer skills using Office 365 programs and CRM(s)
• Ability to manage multiple projects and tasks
• Strong team and customer service orientation
• Ability to prioritize workload, detail-oriented with flexibility to serve customers
• Comfortable presenting to various audiences, including potential members, volunteers, board members, and staff.

What will differentiate you:

• Leadership: the desire to take initiative and actively contribute to the team and association
• Communication: the ability to communicate effectively and professionally with all levels of individuals including volunteers
• Commitment to service: prioritizing ownership and resolution for each contact
• Association Experience: working with an association and understanding the customer service needs of members and volunteers.

Why APWA? Check out our benefits!

We offer remote hybrid work schedules, excellent health, dental and vision insurance programs, matching retirement benefits, 37.5 hour work weeks with the opportunity to have 2 Fridays a month off. APWA also invests in the APWA staff with professional development opportunities, leave time, and a flexible work culture.

We’re proud of the work we do because our work matters. Every role at APWA contributes to advancing the quality of life for others as we support those who operate, improve and maintain public works and infrastructure. With supporting over 30,000 members across North America, we’re always looking for motivated and inspiring people to join us.

Apply now! https://recruiting.paylocity.com/Recruiting/Jobs/Details/967715

KNOWLEDGE, SKILLS AND ABILITIES 

• Excellent verbal and written communications skills.
• Customer/member service oriented.
• Strong computer skills using Office 365 programs.   
• Ability to prioritize workload, maintaining detail-orientation and timely delivery while adapting to changing priorities.

WORK ENVIRONMENT

• Exposed to moderate noise levels typical in office environment
• Must be able to travel up to 4-6 times per year which may include weekend travel

PHYSICAL ABILITIES

• Sedentary office work typical in an office environment / Moderate standing and lifting while performing work functions off-site at annual conferences (2 times/year)
• Light lifting in accordance to office work typical in an office environment / Moderate lifting while performing work functions off-site at the annual conferences (2 times/year)