The American Library Association seeks an experienced Support Analyst for its IT department. This role provides technical support and assistance to ALA Staff users with their personal computing devices and all AV onsite conference room equipment. ensuring the smooth operation of personal computing environments and enhancing support services to optimize user experience.   Under the supervision of the Director of Infrastructure, this position is responsible for Providing end-user support: Assisting with personal computing devices, applications support, and maintenance and support of AV equipment in ALA headquarters office. Diagnose and resolve hardware/software issues: Ensure minimal disruption to productivity. Install/configur