Summary of Position

The Education Systems Manager is responsible for administration and facilitation of the National Apartment Association Education Institute’s (NAAEI’s) education systems to ensure optimal integration, effectiveness, and user experience. This includes a primary focus on NAAEI’s learning management system (LMS) as well as other systems that deliver the association’s educational content and products. The Manager also maintains, evaluates, troubleshoots, and improves the LMS and other education systems to ensure proper functionality and optimal user experience. The Manager identifies and communicates opportunities for process and quality improvements, providing feedback on usage, defects, and suggested enhancements. 

Education Operations Management  

• Manages the routine and daily operation, use, and configuration of the learning management system (LMS), maintaining, managing, and troubleshooting the integration of the LMS with associated systems.
• Implements policies and procedures to ensure the security and integrity of the LMS and related systems. Write and maintain technical procedures and administrative documentation. Act as an internal consultant by analyzing data and recommending solutions to utilize education systems to deliver, track, and measure performance to meet organizational objectives. Manage relationships with third-party vendors.
• Create user logins, assign user permissions, and portals as needed. Create and manage user structures, including the creation of user groups and learning cohorts. Manage course enrollment, including progress tracking. 
• Provide troubleshooting assistance for education system users. Troubleshoot and resolve issues relating to LMS functionality and serve as point of escalation for support issues, which may include interaction with vendors and related support services. Review and monitor system performance. Work with staff to troubleshoot and resolve technical issues related to accessing association education products.  Ensure education products and fulfillment are administered following NAAEI’s policies and procedures.
• Support credential enrollment and renewal processes within the credentialing management system (PACE), to include operations that intersect with LMS; assist with reporting, program administration, and cross-functional support for credentialing, education, and workforce development initiatives.
• Support project management efforts related to the association’s education systems, including planning, documentation, and coordination of system enhancements, integrations, and platform transition.
• Provide support to management of issues related to credentialing, education and workforce development programs as assigned.

Supervisory Responsibilities

This position has no supervisory responsibilities. 

Travel

Some travel is expected for this position.  

Required Education and Experience: 

• 3+ years of experience managing a Learning Management System (LMS). 
• 3+ years working with Salesforce, CRM or other similar AMS.  
• Strong interpersonal and customer service skills. 
• Mastery of Microsoft Office Suite. 
• Demonstrated skill proficiency in related management of education and training programs.  
• Ability to multitask, excellent organizational and relationship skills. 

Preferred Education and Experience: 

• Knowledge of project management principles and practices.  
• Project Management Professional (PMP) certification strongly preferred. 
• Knowledge of SCORM and online examination administration.  
• Proficiency utilizing course development software (Articulate360 preferred). 
• Experience working in an association.  

Physical Demands

While performing the duties of the job, the employee is regularly required to sit, use hands to finger, handle or feel objects, tools or controls; reach with hands and arms. The employee may occasionally lift up to 20 pounds.

Work Environment

Work is regularly performed in a professional office environment and routinely uses standard office equipment.

The physical demands and work environment described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.