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Customer Operations and Service Manager
You are a change agent and can motivate and grow teams to be a highly functioning, member centric team.  You love technology and you are comfortable with working with CRM systems to improve processes and the user experience.  You also have no problem rolling up your sleeves and diving right in to help your team during high volume times. Do these statements describe you? If so, this may be the position for you!!! The Customer Operations and Service Manager will be responsible for leading the member services team and building a culture of accountability and excellent timely service.  This role will also work closely with the Director of Member & Volunteer Services to launch membership engagement and retention efforts.  The role will also be the key business owner o


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