At SHRM-Atlanta, we believe that great member experiences are built one interaction at a time. The person who answers the phone, responds to an email, or designs the next campaign all contribute to how our members feel seen, supported, and connected.

The Membership & Marketing Manager is that person. This role blends marketing, membership, and administration into one connected story. You’ll be the voice that welcomes members, the organizer who keeps our systems running smoothly, and the creative energy behind campaigns that inspire new connections.

This is a hands-on role for someone who enjoys both strategic thinking and daily execution. It’s ideal for a professional who takes pride in being dependable, organized, and communicative, and someone who understands that answering the phone or crafting a newsletter are both ways to build community and strengthen relationships.

What You’ll Do

Membership Growth & Engagement

• Develop and implement strategies to recruit, engage, and retain members.
• Manage onboarding and renewal campaigns that promote consistent value and connection.
• Track and analyze membership trends to identify opportunities for growth and retention.
• Support member committees and volunteers, especially those focused on new member orientation and engagement.

Marketing & Communication

• Design and execute integrated marketing campaigns promoting membership, events, and resources.
• Create visuals and content using Canva, Adobe Creative Suite, and similar tools.
• Manage the WordPress website, ensuring that pages, links, and posts are current and visually consistent.
• Develop and distribute Mailchimp email campaigns, monitor analytics, and optimize for engagement.
• Oversee social media accounts (LinkedIn, Instagram, Facebook, X, YouTube), including planning, posting, and tracking engagement metrics.

Administrative and Member Support

• Serve as the first point of contact for members, partners, and the public by answering phones, responding to emails, and managing mail.
• Deliver professional and timely service to all inquiries, ensuring each interaction reflects SHRM-Atlanta’s welcoming and professional tone.
• Maintain accurate member and prospect records in the AMS/CRM, processing applications, renewals, and data updates.
• Manage administrative processes that support membership and marketing functions, including vendor coordination, mailings, invoicing, and office organization.
• Provide operational support for leadership, including scheduling, report preparation, and general office duties.

Data & Reporting

• Ensure integrity and accuracy of member and marketing data across all systems.
• Produce reports on membership performance, campaign results, and engagement analytics.
• Coordinate with finance to ensure membership transactions and reconciliation are completed accurately and efficiently.

Collaboration & Leadership

• Partner with leadership to align membership and marketing goals with strategic priorities.
• Contribute to budgeting and planning within your areas of responsibility.
• Lead by example, demonstrating reliability, professionalism, and a genuine commitment to serving members.

Why You’ll Love This Role

• You’ll have the opportunity to own the full member experience, from the first phone call to ongoing communications and campaigns.
• You’ll be part of a collaborative, mission-driven team that values professionalism, creativity, and care.
• You’ll grow your skills in marketing, membership strategy, and operations while making a meaningful difference for HR professionals across metro Atlanta.
• Remote flexibility with in-office collaboration one day per week.
• Competitive benefits and professional development opportunities.

Company Description

What You Bring

Required

• Strong administrative and organizational skills with the ability to manage multiple priorities independently.
• Excellent communication skills, both written and verbal, and a genuine enthusiasm for member service.
• Experience in membership, marketing, or communications roles
• Hands-on experience with Canva, Adobe Creative Suite, WordPress, or Mailchimp, and major social media platforms.
• A problem solver who thrives in a fast-paced environment and takes ownership of results.
• A team player who understands that administrative excellence drives successful marketing and member engagement.

Preferred

• Bachelor’s degree in Marketing, Communications, Business Administration, or related field.
• Familiarity with AMS/CRM systems and comfort analyzing data and metrics.
• Experience in an association or nonprofit environment.
• An understanding of the HR profession.

How to Apply

If you are a detail-oriented communicator who loves helping people and keeping things organized, please use the Apply Now link or send your resume, cover letter, and design and writing samples to - jobs "at" shrmatlanta.org.

About SHRM-Atlanta

SHRM-Atlanta is one of the largest chapters of SHRM and shares its purpose of elevating the HR profession. As a leader in the Atlanta metro business community, SHRM-Atlanta strives to be the premier resource for those working in and supporting the human resource function. SHRM-Atlanta's predominant goal is to be the voice of HR in metro Atlanta and be the first contact for those seeking information and solutions. This will be achieved through the growth and diversity of members, education, and delivery of content, and by strengthening partnerships with organizations who share its vision.

Connections working at SHRM-Atlanta