The Membership Manager will be responsible for developing and executing strategies to attract, engage, and retain members. This role involves overseeing membership programs, managing membership-related communications, and ensuring a high level of member satisfaction. This position also ensures SDPA’s technology and reporting systems effectively support its mission and strategic goals. The Membership Manager works closely with SDPA staff and external partners to drive operational excellence and organizational growth.

Membership Services

Membership Recruitment & Retention

1. Implement membership recruitment and retention initiatives aligned with organizational goals and approved strategies.
2. Execute outreach campaigns targeting prospective members, lapsed members, and key professional segments.
3. Collaborate with marketing team to craft compelling messages about the value of membership.
4. Coordinate onboarding and engagement activities for new members.

Member Benefits & Engagement

1. Ensure timely delivery and promotion of member benefits, resources, and services.
2. Work closely with the education and meetings team to enhance member offerings.
3. Gather member feedback to identify opportunities for new benefits and continuous improvement.
4. Serve as a primary point of contact for member inquiries and support, including via email and telephone, ensuring timely and accurate responses.

Data Management & Reporting

1. Maintain accurate membership records in the association management system (AMS).
2. Monitor and analyze membership trends, demographics, and participation levels.
3. Prepare regular membership reports and dashboards for internal stakeholder and leadership review.
4. In collaboration with the Vice President, Membership and Marketing, track KPIs and engagement metrics for leadership and board.
5. Use data insights to recommend strategies for growth and engagement.

Collaboration & Leadership

1. Work cross-functionally with staff to align membership strategies with organizational goals.
2. Support membership-related committees and task forces including the Membership Committee and the IDEA Committee (Inclusion Committee).
3. Support SDPA’ volunteer initiatives including volunteer elections, call for volunteers, volunteer recognition, and volunteer onboarding.
4. Assist with budget tracking and monitor day-to-day membership program expenses.
5. Support membership programs including: annual awards, PA Week recognitions, Career Center, SDPA Connect member forum, and SDPA Merch Store.

Other Duties

• Other duties as assigned by the SDPA CEO & Executive Director and the SDPA Vice President of Membership and Marketing.

Qualifications:

• Bachelor’s degree in marketing, business, or a related field
• Minimum of 3-5 years of experience in non-profit membership development, including membership retention, membership recruitment and development of membership benefits.
• Strong understanding of membership recruitment, retention, and engagement strategies.
• Proficiency with association management systems (AMS), CRM platforms, and data analytics.
• Excellent written, verbal, and interpersonal communication skills.
• Experience working in a professional society, trade association, or nonprofit environment preferred.
• Excellent organizational, problem-solving, and decision-making skills.

• Strong interpersonal skills with the ability to take initiative, multi-task, be a team-player, be flexible, adapt to shifting priorities, and prioritize work.

• Familiarity with Your Membership, YM Careers, and Higher Logic a plus.

Personal Attributes:

• Member-focused mindset with a passion for delivering value.
• Results-driven with strong accountability for KPIs and outcomes.

• Good judgment and ability to function independently and work collaboratively.
• Adaptable and able to thrive in a dynamic and fast-paced environment.

• Ability to work virtually from a home office, as required.
• Flexibility and the ability to work across time zones is essential.

• Travel to conferences and other meetings, as required.
• Enjoys and thrives in team collaborative environment.