Summary

Responsible for client member relations and meeting support

Essential Job Functions                  

1. Maintain client filing and membership database records
2. Serve as main point of contact for client member inquiries
3. Respond to or route email, faxes, and telephone calls to appropriate client staff, committee chairs, and Board members
4. Provide client committee and special interest group support as needed
5. Adhere to the standards for membership as defined by the client bylaws
6. Read all client publications including newsletters, brochures, and announcements, as well as information posted on association websites, and be prepared to respond to questions about the information in those materials
7. Provide oversight of and backup for data entry and payment processing (e.g., batching, refunds, undesignated payments)
8. Ensure accurate data entry of client forms, such as member applications, dues renewals, and meeting registrations
9. Provide logistical and programming support for meetings (e.g., assist with speaker communications, coordinate volunteers, manage onsite registration)
10. Manage committee and special interest group meeting scheduling
11. Manage webinar program support, scheduling, and registration
12. Provide webinar technical assistance
13. Work on special projects assigned by Program/Executive Director
14. Export/report data from client databases as requested

Technical Skills

1. Proficiency in Microsoft Office (Word, Excel, PowerPoint, Outlook)
2. Proficiency in email communications
3. Proficiency in Zoom
4. Comfortable with learning new technology and database systems

Soft Skills

1. Ability to manage multiple projects and tasks simultaneously
2. Effective oral and written communication skills
3. Excellent organizational skills
4. Exceptional customer service, active listening, and verbal/written communication skills with a calm and professional phone voice/demeanor
5. Strong problem-solving skills
6. Ability to recognize inefficiencies and make recommendations for improvements
7. Strong attention to detail
8. Ability to work independently as well as in a team environment
9. Ability to work in an environment in which deadlines change frequently
10. Ability to work necessary hours to complete assignments on time
11. Ability to travel periodically
12. Ability to identify customers’ needs, clarify information, research issues, and provide solutions