The Coordinator, Association Services will be responsible for implementing tactics to promote and engage membership and support local associations in a federated association. This position involves interaction with a dynamic team and across internal departments, as well as with BOMA local association staff and volunteer leadership. Qualified candidates should have at least one year of experience in membership or chapter/component relations with a trade association or professional society, or related experience. They must have excellent communications and relationship-building skills, be detail-oriented, possess strong customer service skills, and have a demonstrated ability to handle multiple assignments and projects and work independently in a fast-paced environment. Responsibilities include:

Association Services Management

• Establish robust working relationships with BOMA local association staff and volunteer leaders to provide support in membership marketing, reporting, training, and onboarding of key stakeholders
• Manage and distribute monthly invoices for our local associations
• Disseminate materials, guides, and other collateral to assist BOMA and its federated local associations across the United States with membership recruitment and retention efforts
• Assist with Member-at-Large and National Associate Member outreach and expansion

Collaboration and Stakeholder Engagement

• Work closely with other departments, committees, and key stakeholders to align membership retention and growth with broader organizational initiatives
• Foster collaboration and engagement within the association's community to ensure effective program implementation and member satisfaction
• Support BOMA International's Recognition Programs by maintaining program data and reports, assisting with communications and events, and ensuring timely completion of deliverables
• Provide responsive member and applicant support through effective communication, issue resolution, and process coordination, contributing to a seamless and positive experience for participants and stakeholders

Communication and Promotion

• Assist in developing communication strategies to promote membership programs and services
• Utilize various channels, such as newsletters, websites, and social media to raise awareness and encourage participation

Data Analysis and Evaluation

• Collect and analyze data related to the impact and effectiveness of recognition programs and association services
• Use insights to make data-driven decisions, refine programs, and enhance service offerings

Compliance and Governance

• Ensure that membership programs comply with relevant regulations and adhere to the association's governance structure

Continuous Improvement

• Implement continuous improvement processes to enhance the quality and impact of recognition programs and services over time

Requirements:

• Bachelor's degree in a relevant field such as marketing, communications, business administration or a related discipline
• Minimum one year of member services and engagement experience, preferably with an association or professional society. Experience with a federated association structure a plus.
• Highly proficient with MS Office applications
• Experience with Salesforce or other association management software

BOMA International is comprised of passionate team members who do great work for our members each day, while still finding opportunities to have fun and support one another. You will travel a small number of times each year to BOMA International conferences and regional events. Interested candidates should e-mail their resume and cover letter to Hakan Ozsancak, Vice President, Association Services, hozsancak@boma.org. Candidates will be screened and interviewed on an active basis as we look to fill this role in an expedited yet thoughtful manner.

About BOMA International

Established in 1907, the Building Owners and Managers Association (BOMA) International is a federation of U.S. local associations and global affiliates. BOMA International represents the owners, managers, service providers and other property professionals of all commercial property types including office, industrial, medical, corporate and mixed-use. Its mission is to advance a vibrant commercial real estate industry through advocacy, influence and knowledge.

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