The PF Independent Franchisee Council (PFIFC) is seeking a highly organized, detail-oriented Membership & Administrative Assistant to support the Executive Director and senior staff while leading key membership recruitment, retention, and engagement efforts.

This role is ideal for someone who enjoys balancing administrative responsibilities with relationship-building, project coordination, and member-focused communications. You’ll interact with board members, council committees, members, and external partners, playing a vital role in the organization’s day-to-day operations and long-term success.

Key Responsibilities

Administrative & Executive Support

• Provide direct administrative support to the Executive Director and senior staff
• Coordinate schedules, meetings, and conference calls
• Prepare, post, and distribute materials for Board of Directors and committee meetings
• Record and distribute meeting minutes and collect required approvals and signatures
• Assist with presentation development and confidential correspondence
• Coordinate travel arrangements and process expense reports
• Support off-site meetings and events, including venue coordination and logistics

Office Management

• Serve as primary point of contact for phone calls, mail, and office communications
• Maintain electronic and physical filing systems
• Draft letters, reports, and presentations
• Manage office supplies, equipment, and vendor/building relationships

Membership Recruitment & Retention

• Lead all membership recruitment, retention, and engagement initiatives
• Develop and execute annual membership recruitment and retention plans
• Track dues, membership data, and engagement metrics
• Communicate proactively with current and prospective members
• Draft communications highlighting membership benefits and council accomplishments
• Utilize surveys and feedback tools to assess member satisfaction
• Monitor membership trends and prepare reports for leadership
• Serve as liaison to the PFIFC Membership Committee

Equal Opportunity Employer

PF Independent Franchisee Association dba PF Independent Franchisee Council is an equal opportunity employer and values diversity. We do not discriminate based on race, color, religion, age, sex, national origin, disability, genetics, veteran status, sexual orientation, gender identity or expression, or any other protected status.

Education & Experience

• Associate degree preferred
• Minimum of two years of related administrative or membership-focused experience
• Non-profit or trade association experience preferred

Core Competencies

• Excellent written and verbal communication skills
• Strong organizational and time management abilities
• High attention to detail and discretion with confidential information
• Project management and problem-solving skills
• Customer service mindset and collaborative approach
• Ability to manage multiple priorities independently

Technical Skills

• Microsoft Office 365 (Outlook, Word, Excel, PowerPoint, Teams)
• OneDrive / SharePoint
• Canva or other design tools
• Survey tools (e.g., SurveyMonkey)
• Video conferencing platforms
• Project management software

Work Environment & Schedule

• Small professional office environment with a strong emphasis on confidentiality
• Monday–Friday, 8:30 a.m.–5:00 p.m.
• Hybrid schedule: three days in-office, two days remote
• Occasional travel (up to 5%)
• Ability to occasionally lift up to 25 pounds