Are you ready to show off your organizational, creative, and problem-solving skills to support organizations and individuals as they participate in a national data collection program? We are looking for a dynamic Data Registry Associate who is eager to help us maintain a seamless registry operation that provides ASHA members with access to data to help them demonstrate their value and improve the quality of their services.

Every day, you will:

• Engage with individuals via email or phone as you expertly respond to general inquiries about the program, assist with updating records in the registry, and guide new applicants through the registration process.
• Use your skills to streamline procedures that support registry participants.
• Collaborate with other team members on a variety of exciting and creative initiatives that promote our resources.

To thrive in this role, you must have a passion for delivering quality customer support, enjoy the troubleshooting process, have a creative instinct, bring a curiosity to learn new tools, and be adept at managing multiple priorities.

Description

The purpose of this position is to support the day-to-day activities of the National Outcomes Measurement System (NOMS), a national data collection registry that illustrates the effectiveness of services delivered by speech-language pathologists and audiologists.

Responsibilities

1. Process NOMS registrations, including information review, data entry, and correspondence with applicants.
2. Generate and distribute routine preformatted compliance notices to participants.
3. Respond to inquiries from and provide technical assistance to prospective and current participants.
4. Assist participants with updating patient data submitted to the registries.
5. Update content on the team’s web pages.

Qualifications

Knowledge Typically Acquired Through

• Minimum of an Associate’s degree; Bachelor’s degree preferred, with at least one year related work experience.

Scope and Depth of Technical Skills/Knowledge

• Proficiency with Microsoft Office software applications
• Familiarity with basic HTML a plus, but not required

Scope and Depth of Non-Technical Skills/Knowledge

• Well organized with strong attention to detail
• Superior customer service skills
• Demonstrated problem-solving abilities
• Excellent interpersonal skills
• Ability to work well as part of a team and individually

About American Speech-Language-Hearing Association

The American Speech-Language-Hearing Association (ASHA) is the national professional, scientific, and credentialing association for 241,000 members, certificate holders, and affiliates who are audiologists; speech-language pathologists; speech, language, and hearing scientists; audiology and speech-language pathology assistants; and students.

Connections working at American Speech-Language-Hearing Association