The American Association for Justice (AAJ®) works to preserve the constitutional right to trial by jury and to make sure people have a fair chance to seek justice when they are injured by the negligence or misconduct of others - even when it means taking on the most powerful corporations.

AAJ is seeking a Membership Assistant for its Membership department. The Membership Assistant supports the department in recruitment, retention, and servicing members.

Essential job duties include:

• Respond to calls into membership hotline and provide customer support to members.
• Engage with members during the renewal period via email and phone calls.
• Check membership voicemails and email boxes daily and respond appropriately.
• Process new membership applications. and renewal invoices, create new member records, and update the membership database.
• Assist with data maintenance and database integrity.
• Process refunds, adjustments, and cancellation requests.
• Assist with the coordination of all aspects of AAJ’s membership recruitment and retention programs including, but not limited to phone drives, updates and processing, and research of prospective members.
• Complete monthly tasks including but not limited to checking paralegal memberships, pulling new member lists, supporting field staff, monthly auto- renewal process, and checking member eligibility.
• Actively promote a membership and customer service culture throughout the organization.
• Perform other duties and tasks as assigned.

Requirements:

• Bachelor’s degree or equivalent years’ work experience
• Customer service experience required.
• Previously demonstrated ability to work independently with strong organization, analytical, problem-solving, and time management skills.
• Excellent interpersonal and communication skills both oral and written.
• Prior association and/or non-profit experience preferred.
• Knowledge of CRM or NetFORUM database preferred.
• Proficient in Microsoft Word, Excel, PowerPoint, and Outlook.
• Ability to work in a team environment.
• Interest in social justice, politics, and protecting consumers is preferred.
• Occasional travel may be required.

Salary Range: $46,000-$50,000

Benefits and Perks for Working with AAJ:

• Hybrid work schedule, onsite Tuesday through Thursday and 100% remote work for the month of August (for most employees)
• Comprehensive health insurance which includes, medical, dental, vision, life, disability, flexible spending account (FSA), and 401K with an employer match
• Generous paid leave (e.g., vacation, sick, personal, parental), 11 federal holidays, and paid time off between Christmas and New Years
• Subsidized metro transit and/or parking benefits
• Professional development opportunities
• Company social events
• Office conveniently located ½ block from Gallery Place/Chinatown metro station in downtown Washington, DC

AAJ is an Equal Opportunity Employer. No phone calls please! 

About American Association for Justice

American Association for Justice (AAJ) delivers Exceptional Education, Unparalleled Advocacy, and a Dedicated Community of Trial Lawyers Fighting for Justice. AAJ promotes justice and fairness for injured persons, safeguards victims' rights—particularly the right to trial by jury—and strengthens the civil justice system through education and disclosure of information critical to public health and safety. With members worldwide, and a network of U.S. and Canadian affiliates involved in diverse areas of trial advocacy, AAJ provides lawyers with the information and professional assistance needed to serve clients successfully and protect the democratic values inherent in the civil justice system.

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