Senior Manager, Meetings & Registration

Washington, D.C.

The American Pharmacists Association is the largest association representing pharmacists in all practice settings in the United States and is the only organization advancing the entire pharmacy profession.

Our expert staff, and strong volunteer leadership, including many experienced pharmacists, allow us to deliver vital leadership to help pharmacists, pharmaceutical scientists, student pharmacists, and pharmacy technicians find success and satisfaction in their work while advocating for changes that benefit them and their patients. From our headquarters in Washington, D.C., APhA prepares members to thrive at every career stage and in every pharmacy setting with world-class continuing education, transformative events, unique practice tools, and timely solutions to complex challenges. We’re committed to helping them deliver outstanding patient care, receive due recognition, and work at a full scope of practice. APhA advocates to give pharmacists a voice in decisions that affect their future while promoting their undeniable value to health care teams. Our goal is to facilitate pharmacists’ delivery of the highest quality patient-centered care.

WHAT WE’RE ABOUT

Collaboration shows us that by working together and leveraging skills, talents, and strengths, we can achieve greater results than those achieved by individuals. Collaboration means active listening and open communication, sharing knowledge, and supporting each other with a commitment to the team’s success to achieve shared objectives.

Lifelong Learning is a commitment to continuous personal and professional growth through a proactive mindset, adaptability, and pursuit of new skills to enhance performance and drive innovation at APhA.

Excellence is about striving for the highest quality and standards in all aspects of our work. It involves consistently striving to improve, delivering outstanding performance, and achieving superior quality within the organization and for members.  Excellence encourages individuals to go beyond the ordinary and to inspire others to do the same.

Accountability means taking responsibility for our actions and decisions, and for their outcomes – both individually and collectively. This includes following established processes, taking initiative and holding others accountable.

Respect involves valuing each person's unique contributions, treating others with kindness, and fostering a culture of mutual appreciation. Respect means listening actively, acknowledging diverse perspectives, presuming positive intent, and maintaining professionalism in all interactions.

WHAT YOU’LL DO
As the Position Title, you will:

As the Senior Manager Meetings and Registration, you will:

• Manage the overall registration process from start to finish, assuming the role of primary contact with the chosen registration vendor and support any additional vendors.
• Effectively manage the Registration area onsite for conferences and educational events including training and supervision of the registration team to include APhA staff and local hired temporary staff.
• Provide high quality customer service and timely response to members, and clients by phone, mail, or email.
• Develop and negotiate hotel, meeting facility, and catering contracts for ancillary APhA activities to include student and new practitioner meetings.
• Manage budgets, process payments, maintain financial records, and manage financial aspects of all ancillary association meeting-related activities.
• Ensure accurate and timely updates to information regarding registration and logistics information is listed on meeting websites by monitoring regularly.

LOCATION: Washington, DC – Hybrid, two days a week in the office (Tuesday & Thursday)

WHO WE’RE LOOKING FOR
APhA may be the right fit for you have:

• A bachelor’s degree is preferred.
• A minimum of 5+ years related experience including Association registration management systems, live meeting registration oversight, special events sales and exceptional customer service skills. In lieu of bachelor's degree, 6+ years of experience required.
• Experience with Personify AMS System and Expo Logic.
• Ability to organize, prioritize and work independently in a fast-paced, high-volume environment
• Strong attention to detail and follow through
• Experience with professional or non-profit association members and exhibitors
• Experience developing and documenting procedures
• Able to work cohesively to identify, address and resolve challenges.
• Excellent interpersonal and communication skills
• Ability to travel and work weekends

APhA does not make hiring decisions on the basis of race, color, creed, ethnicity, national origin, gender, gender identity, sexual orientation, socio-economic background, age, disability, veteran status, religion, political affiliation, or any other characteristic protected by state, federal, or local law.

Applicants must be currently authorized to work' in the United States on a full-time basis. 

About American Pharmacists Association

The American Pharmacists Association is the largest association representing pharmacists in all practice settings in the United States and is the only organization advancing the entire pharmacy profession. Our expert staff, and strong volunteer leadership, including many experienced pharmacists, allow us to deliver vital leadership to help pharmacists, pharmaceutical scientists, student pharmacists, and pharmacy technicians find success and satisfaction in their work while advocating for changes that benefit them and their patients. From our headquarters in Washington, D.C., APhA prepares members to thrive at every career stage and in every pharmacy setting with world-class continuing education, transformative events, unique practice tools, and timely solutions to complex challenges. We’re committed to helping them deliver outstanding patient care, receive due recognition, and work at a full scope of practice. APhA advocates to give pharmacists a voice in decisions that affect their future while promoting their undeniable value to health care teams. Our goal is to facilitate pharmacists’ delivery of the highest quality patient-centered care.

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