Details

Posted: 25-Nov-25

Location: 75080

Type: Full Time

Categories:

Chapter Relations

Customer Service and Support

Project Management/Program Development

Additional Information:

Hybrid/Remote is allowed.

Certifications:

CAE

JOB TITLE

Director, Member Programs and Experience

THE LOCATION

Houston, Texas or Dubai, UAE (hybrid)

THE ORGANIZATION

Solutions. People. Energy. These three words define how we work together to create impact. Our members gain access to premier programs, content, and events designed to accelerate professional growth and career development, while fostering a strong network and sense of community. SPE employees are proud to contribute to a community that’s making a difference globally!

From our beginning in the early 1900’s, SPE has grown to nearly 132,000 members in 146 countries. SPE is a 501(c)(3) not-for-profit organization with operations around the world.  SPE maintains offices in Calgary, Dallas, Dubai, Houston, and Kuala Lumpur.

Visit our website for more information about life as an employee with SPE: https://www.spe.org/en/spe-life/

THE OPPORTUNITY

The Director, Member Programs and Experience is responsible for leading SPE’s global member engagement initiatives, volunteer support, and customer experience functions. This role provides strategic direction and operational oversight for programs that enhance the value of SPE membership, strengthen connections across SPE’s diverse communities, and ensure excellent service delivery to members and volunteer leadership worldwide. The Director manages a portfolio of global and regional programs and directs the customer service team to deliver consistent and high-quality member experiences. The position requires collaboration across departments to align programs with SPE’s mission, value proposition, budget priorities, and growth strategies.

At SPE, you can expect to enjoy a good work/life balance with the ability to work in the office on occasion while being able to work remotely for the balance. You will also have the flexibility to choose a schedule that allows you to have long weekends with every other Friday off. With your qualifications, you may be on the path to an exciting new career serving the oil and gas industry professionals.

THE IMPACT YOU WILL MAKE IN THIS ROLE

Strategic Leadership

• Manage, mentor, and develop a global team responsible for member programs, volunteer engagement, regional activities, and customer service fostering a collaborative, inclusive, and high-performance culture across staff and regions.
• Align member programs and services with SPE’s strategic plan and other Board priorities serving as the staff liaison for assigned Board committees.

• Develop, implement and execute strategies to strengthen member engagement and satisfaction that are effective across diverse global regions and cultures.
• Collaborate with cross-functional teams with proven ability to inspire, mentor, and lead diverse teams, fostering collaboration, accountability, and a shared commitment to organizational goals.
• Demonstrated leadership in setting priorities, managing significant budgets, and leveraging data-driven insights for strategic and operational decisions.

Program Management

• Direct the design, delivery, and continuous improvement of SPE’s global and regional member programs, including awards, Distinguished Lectures, young member initiatives, section and student chapter activities, and volunteerism.
• Oversee internal support for SPE offices and external support for sections and student chapters to ensure effective delivery of regional and global programs and activities.

• Track and share program performance data and insights including membership trends, benchmarking data, and financial performance to support continuous improvement of SPE’s acquisition, engagement, retention campaigns and dues/pricing adjustment recommendations.

• Monitor industry and membership trends to identify new opportunities for programming, recognition, and engagement to enhance the membership value proposition.
• Oversee budget planning, financial review, and reporting for assigned programs, ensuring alignment with SPE’s financial goals and membership business model.

Member and Volunteer Engagement

• Establish a system that attracts and engages volunteers throughout their career stages.

• Build strong relationships with SPE’s global volunteer network and provide resources to enable effective leadership at the section, chapter, and committee level.
• Collaborate with colleagues to expand recognition programs and member-facing initiatives that showcase the value of SPE.

• Create and manage a volunteer succession plan that supports organizational continuity.

Customer Service and Experience

• Lead SPE’s global customer service function, directing SPE’s front-line team responsible for member and customer inquiries, issue resolution, and accurate processing of membership dues and related transactions.
• Drive continuous improvement in service delivery, using data and feedback to enhance member experience.
• In collaboration with IT, identify and implement new technologies to streamline service, improve efficiency, and strengthen digital engagement.
  
  

YOUR SKILLS AND EXPERTISE

Education & Experience

• Bachelor’s degree required.
• Minimum of 10 years of progressively responsible experience in customer success, program management, or association leadership; experience within a global nonprofit or professional society is preferred.

Preferred Qualifications & Specialized Knowledge

• CAE (Certified Association Executive) or other relevant association management designations are a plus.
• Expertise in volunteer management best practices, including the ability to cultivate strong volunteer leadership and work effectively and diplomatically with volunteer stakeholders.
• Track record of enhancing customer service delivery through process improvements or technology adoption.
• Capacity for identifying, creating, and capitalizing on new products and services to expand reach and support member value.
• Familiarity with emerging technologies and their application in membership engagement and customer service.
• Experience managing governance procedures and ensuring legal compliance for regional or international affiliates, including adherence to organizational bylaws, nonprofit laws, and local regulations.

ADDITIONAL ATTRIBUTES FOR SUCCESS IN THIS ROLE

• A dynamic, creative self-starter who is comfortable taking initiative, working independently, and consistently meeting deadlines.
• Strong organizational and project management experience, with a focus on accuracy and attention to detail.
• Ability to travel, up to 20%, including international travel.

BENEFITS AND PERKS

The following benefits apply to U.S. employees and similar benefits may apply to global offices.

• Long Weekends - if you enjoy long weekends, you will really appreciate our 9/80 schedule which allows for every other Friday off!
• 401k Matching Funds - generous retirement program with 100% matching funds for U.S. employees
• Medical Benefits Starting Day 1 - all the great medical benefits that you would expect from a top employer with multiple available plans to fit your needs – medical, dental, vision (starting from your first day of employment – no waiting period)
• Disability & Life Insurance - company paid employee disability and life insurance with the option to add spouse and children
• Personal Time Off (PTO) - available as soon as you accrue your time off, up to four weeks annually which increases after five years
• Holiday Pay (8 days) - including day after Thanksgiving and Christmas Eve
• Hybrid Work Model - your role may allow you to work remotely several days a week or more with periodic commute to a local office
• Tuition Reimbursement Program - you may qualify for 80% reimbursement on approved courses/degrees
• Employee Well Being Program - at no cost to employee - includes emotional support, work-life solutions, referrals for childcare, home repairs, legal guidance, financial resources and online support for expert advice
• Other Great Benefits - pet insurance, gym membership, exclusive discounts on brands and experiences you know and love.

To avoid delays in considering your application, please complete all questions within the application including your expected salary range for this role.

Society of Petroleum Engineers is an Equal Opportunity Employer

We welcome diversity in our workforce and encourage all qualified applicants to apply.