Primary Purpose
The Membership Engagement Manager serves as a liaison between the association and its members by fostering meaningful, professional relationships through in-person and virtual engagement programs. Reporting to the Chief Engagement Officer, this role leads the association’s core member engagement programs, including TASBO Affiliates, the Mentoring Program, Committees, and support of TASBO Connect platform. The position works collaboratively with the Director of Member Services by providing insight and perspective on engagement activities that support broader recruitment and retention efforts. 

Qualifications 

Education/Certification 
Bachelor’s degree from an accredited college or university 

Knowledge, Skills, and Abilities 

• Knowledge of best practices in member recruitment, retention, and engagement 
• Knowledge of association management systems (iMIS and Higher Logic preferred) 
• Effective communication (verbal and written), public relations, organizational, and interpersonal skills  
• Effective skills to include the development of processes and procedures 
• Effective skills in organizing, managing, and prioritizing projects and meeting deadlines 
• Skill in delivery of services to members and throughout the organization 
• Skill in designing, implementing, evaluating, and refine programs and services 
• Skill in promoting communication and collaboration among various areas of the organization to enhance program development, service delivery, and customer satisfaction 
• Skill in analyzing and interpreting membership, engagement, and evaluation data 
• Skill in identifying and resolving problems and providing consultation and recommendations  
• Ability to facilitate virtual and in-person meetings for small and large groups 

Experience 
Five years of experience in an association or school district setting preferred; experience in the area of membership management and engagement efforts or delivery of services preferred.

Major Responsibilities and Duties 

Management Functions – Member Engagement Program 

• Manage the association’s member engagement programs to ensure efficient operations and the achievement of department goals, serve as the staff contact for those program inquiries, and assist members, non-members, and colleagues as needed. 
• Collaborate with the membership engagement team in recruiting, retaining, and engaging members, and assist with new member engagement efforts.
• Collaborate with chief engagement officer in developing and executing the strategic direction of the association’s affiliate program.
• Serve as the staff contact for the affiliate program, maintain records of affiliate management, and manage the internal integrity of affiliate information. 
• Lead in affiliate leadership recruitment, facilitate affiliate officer training and meetings, and assist affiliate leaders with affiliate management.
• Provide affiliates support through Connect and manage affiliate e-communities and sub-communities.
• Provide affiliates support with creating, implementing and promoting engagement and initiatives; developing programs and presentations; connecting presenters and sponsors; and developing and managing scholarship programs.
• Serve as the staff contact for the mentor program, maintain records for the program, and manage the internal integrity of mentor information.
• Collaborate with mentors and the membership engagement team in developing strategic initiatives for the program, promoting engagement, determining the program format, and improving the program. 
• Schedule, communicate, and facilitate mentor meetings and serve as a liaison between mentors and proteges.
• Maintain the association’s e-community, Connect. Routinely audit, monitor, and promote member engagement and collaborate with various departments on increased engagement methods and improvements.
• Respond to member and staff inquiries and requests related to Connect, provide support, and troubleshoot as needed.
• Manage and assist with various programs’ dedicated communities.
• Interface with committee leaders and members and provide information to promote initiatives.
• Develop, implement, and facilitate the public speaking efforts of various engagement programs.
• Collaborate with the marketing and communications team, e-learning team, certification team, and professional development team to enhance member engagement initiatives to ensure alignment with association objectives.
• Establish and maintain relationships with current and prospective members, and promptly respond to inquiries and concerns.
• Assist in monitoring and maintaining the integrity of the association’s member management system.
• Generate member engagement reports, analyze data and trends, and share with the membership team.
• Support the chief engagement officer with various engagement initiatives, ensuring alignment with association objectives.
• Collaborate with and assist the member services team with projects as needed. 

Professional Growth and Development 
TASBO believes in Professional Development.  This position is a member of TSAE, ASAE and ASBO International and will attend TSAE training events.  

Travel
This position will travel to three (3) statewide TASBO conferences annually and other events as requested.

Additional Salary & Benefit Information:

• Salary commensurate with experience
• TASBO provides a generous benefits package which includes fully paid dental, vision, and health insurance and a 9% 403(b) retirement match.
• The TASBO office is open Monday - Thursday with all staff working in-office these days.  Friday is a designated work-from-home day.  
• During the summer months, staff work four-day work weeks, one of which will be from home. 
• TASBO recognizes most school holidays including a two-week Winter Break.  
  In addition, employees earn PTO at the rate of 2.5 days per month (30 days per year)

ABOUT TASBO:

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"TASBO educates those who make education possible."
 
For over 75 years, Texas Association of School Business Officials (TASBO) has been the go-to community for Texas school business professionals. From expert-led training to career-advancing certifications, we help members grow, connect, and stay ahead, so they can focus on keeping schools running and students learning
 
With a membership of over 9,200 professionals representing more than 1,000 school districts across Texas, TASBO provides expert-led training, career-advancing certifications, and a strong professional network that supports school business professionals at every career stage. Through education, connection, and leadership development, TASBO helps members grow while strengthening school operations statewide.
 
Together, our members support the systems behind public education,helping ensure schools operate effectively so students and educators can focus on learning.