The Program Manager leads ACT’s program and marketing operations, workgroup coordination, and partner engagement—driving alignment across initiatives. This role bridges planning and hands-on execution, ensuring ACT resources, education, and communications effectively support independent agents, carriers, and technology providers.

The ideal candidate combines strong organizational and communication skills with a passion for technology innovation in the insurance industry. They will help lead workgroups, oversee topic development, and facilitate collaboration between industry stakeholders to advance ACT’s mission.

Key Responsibilities

Strategic Leadership & Program Management

• Support the Executive Director in developing and executing ACT’s strategic initiatives and annual goals.
• Lead operational planning and timelines for workgroups, resources, and campaigns.
• Manage delivery and coordination of ACT’s technology, education, and communication priorities.
• Represent ACT at industry events and associations, building visibility and relationships with carriers, tech vendors, and agents.

Workgroup Leadership & Technology Coordination

• Oversee ACT’s AI, Data, and Connectivity workgroups, including topic planning, content development, and follow-up deliverables.
• Facilitate or co-lead workgroup discussions to ensure progress toward defined objectives.
• Identify emerging technology topics, trends, and challenges to bring into ACT programming and resource development.
• Manage meeting schedules, breakout coordination, agendas, summaries, and shared resources.
• Coordinate collaboration between workgroups and external partners to produce actionable tools, reports, and best-practice guides.

Partner Engagement & Relationship Management

• Maintain strong, ongoing communication with ACT partners through regular updates and check-ins.
• Support partner recruitment, onboarding, and renewals, including invoicing and communications.
• Track engagement metrics, renewals, and participation.

Marketing, Communications & Events

• Support content strategy for ACT News, webinars, and partner spotlights.
• Manage event logistics (registration, promotions, post-event follow-up) for webinars and live sessions.
• Collaborate with partners and speakers to develop compelling content and presentations.
• Manage ACT’s digital presence (website, email via HubSpot, and social media) to ensure accurate, engaging, and current content.
• Create and schedule social media content and campaigns promoting ACT initiatives, resources, and events.

Resource Development & Technology Insights

• Support the creation and revision of ACT resources.
• Coordinate subject-matter experts, volunteers, and partners to ensure technical accuracy and relevance.
• Monitor technology trends and regulatory updates affecting the independent agency channel.

Operational Excellence & Process Improvement

• Streamline workflows for partner management, webinar/education coordination, and content production.
• Maintain revenue tracking, invoicing processes, and project documentation.
• Recommend new tools or process enhancements to improve collaboration and efficiency.
• Ensure compliance with ACT and Big “I” policies, including data management and brand standards.

• 5–7 years of experience in marketing operations, program management, or technology initiatives (association or insurance industry experience preferred).
• Strong understanding of technology topics relevant to independent agencies (AI, data, connectivity, cybersecurity, vendor management).
• Excellent project management and organizational skills, with ability to lead multiple initiatives simultaneously.
• Skilled in written and verbal communication, with strong presentation and facilitation ability.
• Willingness to travel – up to 40%
• Proficiency in HubSpot, WordPress, and social media platforms preferred.
• Experience with AMS and/or CRM  tools (e.g., Nimble) a plus.
• Collaborative, detail-oriented, and proactive in driving outcomes.