https://careerhq.asaecenter.org Latest Association CareerHQ Jobs Thu, 14 May 2026 01:28:10 Z https://careerhq.asaecenter.org/jobs/rss/22259559/member-services-associate https://careerhq.asaecenter.org/jobs/rss/22259559/member-services-associate Alexandria, VA, The Member Services Associate supports TESOL’s member experience by serving as a primary point of contact for members, affiliates, volunteers, and the public. This role helps ensure timely, professional, and culturally responsive communication while supporting membership operations, volunteer coordination, affiliate engagement, and event support. The ideal candidate is highly organized, detail-oriented, and committed to creating a welcoming and positive experience for a diverse global community. This position plays an important operational role in helping TESOL deliver responsive member support and maintain strong community connections across programs and events, including the TESOL Annual Convention. Key Responsibilities Member Services & Engagement Respond to member, affiliate, volunteer, and public inquiries across email, phone, and web channels with professionalism and responsiveness. Provide accurate information regarding membership, programs, events, and services. Support membership onboarding and renewal processes and assist with resolving member issues. Escalate complex or sensitive inquiries as appropriate. Track recurring questions and feedback to support continuous improvement of member services. Membership Data, Systems & Communications Maintain accurate member records within TESOL’s association management system. Perform routine data quality checks and assist with basic reporting activities. Support updates to membership-related web content and communications. Assist with membership announcements and outreach in coordination with the Communications and Marketing team. Affiliate, Volunteer & Community Support Provide administrative and coordination support for TESOL affiliates and interest sections. Coordinate affiliate speaker requests and related communications. Support volunteer recruitment, onboarding, participation tracking, and record maintenance. Maintain organized documentation and communication systems for communities and volunteer groups. Events & Operational Support Work closely with onsite lead for registration and badge pickup at the TESOL Annual Convention. Provide frontline attendee support during events and assist in resolving participant issues. Support event-related administrative and operational tasks as needed. Qualifications TESOL recognizes that strong candidates may bring a variety of experiences. The qualifications below are preferred but not required. Education & Experience Bachelor’s degree or equivalent combination of education and experience. 1–3 years of experience in customer service, nonprofit organizations, associations, membership organizations, or related environments. Experience supporting members, volunteers, or community-based programs preferred. Skills & Knowledge Strong customer service orientation and commitment to responsiveness and professionalism. Excellent written and verbal communication skills. Ability to communicate effectively across diverse cultural, linguistic, and global contexts. Strong organizational skills and attention to detail. Ability to manage multiple priorities and meet deadlines in a fast-paced environment. Comfort learning and using database systems and digital tools. Proficiency with Microsoft Office; experience with AMS or CRM platforms preferred.  Commitment to equity, inclusion, and creating a welcoming member experience. Working Environment & Requirements TESOL operates in a primarily remote environment with an office in Alexandria, Virginia, available for employee use as needed. This role requires: Occasional travel, including attendance at the TESOL Annual Convention and select meetings or events Ability to lift materials up to 25 pounds Compensation & Benefits TESOL offers a competitive salary and benefits package, including health coverage, retirement contributions, paid time off, and professional development support. How to Apply Please submit your resume and a cover letter to ed@tesol.org. In your cover letter, please respond to one of the following questions: Describe a time you turned a difficult interaction into a positive experience for a customer, member, volunteer, or colleague. Describe a process or system you improved to help work run more smoothly or efficiently. Describe a situation where attention to detail was especially important. What was the outcome? Please include a specific example and a brief reflection on what you learned from the experience. Use of AI Tools TESOL recognizes that AI tools can be helpful in drafting application materials. Candidates may use these tools as part of their process. However, submitted materials should clearly reflect your own experience, judgment, and voice. We are particularly interested in candidates whose application materials demonstrate professionalism, responsiveness, attention to detail, and an interest in supporting TESOL’s global member community. Applications that are overly generic or not clearly tailored to this role may not be considered. Thu, 07 May 2026 15:00:07 -0400 https://careerhq.asaecenter.org/jobs/rss/22227763/manager-of-operations https://careerhq.asaecenter.org/jobs/rss/22227763/manager-of-operations Remote (contiguous US), Position Summary The Manager of Operations supports the executive office; day-to-day matters related to the administrative, governance, and communications activities of NAAB; and provides confidential assistance to the Executive Director. This position reports to the Director of Operations. The Manager of Operations maintains the following responsibilities: Operations Manage subscriptions and automatic payments, serving as the primary billing contact. Prepare and process invoices and vendor payments. Manage the credit card reconciliation process. Manage professional insurance policies. Event Planning Maintain executive director’s and officers’ travel schedules. Manage travel and meeting logistics for all organization-related events, including RFPs and hotel and vendor contracts. Track event budgets and post-event metrics. Governance Maintain annual governance documents: governance calendars, rosters, and appointment letters. Support Director of Operations with scheduling board meetings and events. Support Director of Operations with developing content for all board-, committee-, and task force-related presentations and trainings. Conduct research and develop RFPs for board-related projects. Work with the Director of Operations to provide assistance to the Executive Director on confidential matters. Communications and Technology Coordinate the development of the quarterly newsletter and publications across all departments, including accreditation, global programs, and governance. Maintain NAAB’s communication distribution lists. Maintain NAAB's brand standard in communications and publications. Update and manage website content. Serve as day-to-day liaison with website vendor for updates and troubleshooting. General Provide support to other programs offered by the organization. Other duties may be assigned by the Director of Operations. Qualifications Ability to efficiently handle multiple priorities simultaneously in a fast-paced environment with attention to detail. Responsive to changing priorities and environments. Resourceful nature, innovative spirit, and creative approach. Excellent written and verbal communication. Good interpersonal skills and strong customer service abilities, with ability to interact effectively, efficiently, and professionally with individuals at all levels of the organization: board members, volunteers, collateral partners, clients, and staff. Proficiency in data processing, records management, and related software programs. Bachelor’s degree is required. Minimum of three years of similar prior experience in non-profit organizations. Benefits NAAB offers a comprehensive benefits package to full-time employees that includes generous PTO; 12 holidays; health, dental, vision, life, STD, and LTD insurance; optional flex-spending account; retirement plan with employer matching (eligible 90 days after hire); and professional development funds. Classification Exempt: Not eligible for overtime Application Process To apply, please provide your resume, cover letter, and a completed application form . To learn more about NAAB, please visit our  website . NAAB provides equal employment opportunities (EEO) to all employees and applicants for employment, without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state, and local laws. Fri, 24 Apr 2026 16:29:31 -0400 https://careerhq.asaecenter.org/jobs/rss/22218211/coordinator-meeting-operations https://careerhq.asaecenter.org/jobs/rss/22218211/coordinator-meeting-operations Alexandria, Virginia, The American Academy of Otolaryngology-Head and Neck Surgery is seeking a Coordinator, Meeting Operations. The Coordinator, Meeting Operations coordinates logistics for the Academy’s primary annual meetings as well as smaller meetings and events. This position reports to the Chief of Programming & Partnerships. This position is hybrid with Monday/Tuesday/Wednesday onsite in Alexandria, VA and Thursday/Friday remote. Coordinates logistics for the Academy’s primary event, the AAO-HNS Annual Meeting & OTO Experience, plus smaller meetings and events Coordinates pre-event and onsite logistics related to special events and Committee / Board meetings occurring at the Annual Meeting & Expo Works with conference vendors to ensure high quality services and performance prior to and during the event Provides support for specialty societies with meetings in conjunction with the Annual Meeting Performs onsite conference tasks, such as session room and event checks Provides content and updates / edits for marketing materials for onsite Annual Meeting & Expo communications Assembles and coordinates event materials shipments Complete the billing process for all contracted hotels for the AAO-HNS Annual Meeting Conducts inventory of meeting supplies and materials (awards, badge holders, ribbons, badges, etc.) Researches and presents options for / recommends event vendors Reviews for accuracy and processes vendor invoices Provides general administrative assistance within the BU, including monitoring and responding to email inquiries, taking and distributing meeting minutes, assisting with tasks related to Board of Directors meetings, creating Staff Essentials Handbook for onsite staff at Annual Meeting, maintaining project management and SharePoint sites, maintaining digital files for meeting and vendors, participating in and coordinating travel for site visits and face-to-face meetings, and assisting with planning and / or executing staff events as assigned Requirements Associate’s or Bachelor’s degree in related field (relevant experience and/or certifications may be substituted for a degree) 2+ years of relevant experience, preferably working in association exhibits and / or sponsorship corporate support Experience with medical and / or scientific association exhibits and meetings Experience working with Cadmium or other meeting management software Proficiency in MS Office (Word, PowerPoint, Excel, Outlook, etc.) Excellent team player, willing to assist staff members as assigned Able to learn new skills and information and put to immediate use Able to swiftly change priorities and adapt to change High level of productivity with multiple, concurrent projects; dependable and able to meet due dates Strong interpersonal skills, demonstrated ability to establish and maintain positive working relationships with others, both internally and externally, and to maintain professional demeanor when under pressure Excellent verbal and written communication skills Some domestic travel is required. The American Academy of Otolaryngology-Head and Neck Surgery is an Equal Opportunity Employer. Tue, 21 Apr 2026 12:01:34 -0400