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Director of Membership
Confidential
Application
Details
Posted: 20-Jan-26
Location: Remote
Type: Full Time
Salary: Open
Categories:
Membership
Preferred Education:
4 Year Degree
Additional Information:
Hybrid/Remote is allowed.
Membership Growth & Engagement
Develop and lead initiatives that support member acquisition, renewal, and long-term engagement.
Use member data, market insights, and performance metrics to guide planning and continuous improvement.
Establish annual goals and performance benchmarks related to growth and engagement.
Collaborate with internal teams to enhance the value of member programs, services, and benefits.
Contribute to the development of outreach and marketing materials that support membership objectives.
Monitor campaign performance and adjust tactics to improve outcomes.
Translate high-level goals into operational plans, timelines, and success measures.
Operations & Data Oversight
Work in partnership with internal database and IT teams to ensure systems effectively support membership operations.
Oversee the use and ongoing optimization of the association management system (AMS).
Promote data quality and reporting practices that support informed decision-making.
Team Leadership & Collaboration
Provide leadership, coaching, and development for staff supporting membership operations and service delivery.
Foster strong working relationships across departments to ensure coordinated member experiences.
Set priorities, clarify expectations, and ensure accountability for results.
Member Support & Experience
Ensure consistent, high-quality service standards across all member interactions.
Address escalated issues and guide effective resolution when challenges arise.
Implement processes for gathering and evaluating member feedback to inform improvements.
Strategic thinker with the ability to move from planning to execution
Strong organizational and project management skills
Effective written and verbal communication skills
Analytical mindset with experience using data to guide decisions
Ability to manage multiple priorities in a fast-paced environment
Collaborative leadership style with a focus on team development
Experience working with membership databases and reporting tools
High attention to detail and commitment to service excellence
Minimum of 8 years of experience in membership, engagement, or related functions, including at least 3 years in a leadership role
Demonstrated success leading growth and retention initiatives with measurable outcomes
Experience working with large datasets to analyze trends and member behavior
Strong background in customer service and operational management