The Director of Member Relations is a strategic leader within the Office of Corporate Relations, responsible for overseeing membership dues administration, database infrastructure, and governance support systems. This role requires technical competency (especially in creating database queries, reports and dashboards), relationship management skills, and analytical expertise to ensure effective membership operations and provide data-informed insights to senior leadership. The Director serves as the primary business owner for membership functions within iMIS and collaborates across departments to meet association-wide needs. Key responsibilities include leading the semi-annual dues calculation for a multi-million dollar association budget, coordinating with Finance on invoice generation and collections, managing dues formula updates, and resolving complex dues disputes. The Director also designs and delivers regular membership analytics, manages the annual committee nomination process, and supports governance-related projects. As the business owner of the iMIS membership management system, the Director works with IT and other stakeholders to define requirements, coordinate system enhancements, and maintain data governance protocols.

ACLI works a hybrid schedule working in the office Tuesdays, Wednesdays and Thursdays.

The role requires 7–10 years of progressive experience in membership operations, preferably in trade associations or nonprofits, and at least 4 years of supervisory experience. Advanced technical skills in working in databases, Excel, AMS/CRM platforms, and data visualization are required, along with strong analytical, communication, and leadership abilities. The work environment is hybrid, with a minimum of three days per week in the office and occasional evening or weekend work during peak periods. This is a fast-paced, collaborative, and mission-driven position offering the opportunity to make a direct impact on member experience and organizational success.

The ACLI offers a competitive compensation and benefits package.  Interested candidates should email their resume to: HR@acli.com, ATTN: HR – Director, Member Relations & Data Analysis

About American Council of Life Insurers

The American Council of Life Insurers is the leading trade association driving public policy and advocacy on behalf of the life insurance industry. 90 million American families rely on the life insurance industry for financial protection and retirement security. ACLI’s member companies are dedicated to protecting consumers’ financial wellbeing through life insurance, annuities, retirement plans, long-term care insurance, disability income insurance, reinsurance, and dental, vision and other supplemental benefits. ACLI’s 275 member companies represent 93 percent of industry assets in the United States.

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