Summary

Washington, DC based association management firm seeks association professional to serve as Director of Operations for its clients. Position available immediately.  The Director of Operations plays a pivotal role in driving the success of the organization’s events, internal operations, project management and strategy oversight. This multifaceted leadership position requires a dynamic professional with exceptional organizational, communication, and management skills to oversee high-profile events, streamline internal processes, and lead initiatives that enhance member engagement and brand visibility.

About AMS

Building genuine, strong client partnerships has always been at the center of AMS’s corporate culture. We have found our greatest success in matching our client partners with a team drawn from our pool of talented association professionals to meet the unique needs of each organization we serve. When hiring new members to the team, AMS looks for talented individuals who share our core values of integrity, excellence and collaboration.

Benefits

Full benefits including health, dental and short-term disability insurance, flexible spending accounts, voluntary benefits, 401k, generous time off policy, and various mentorship/professional development opportunities. AMS is a location flexible company and employees can use the AMS office as needed, working in-office, remote or hybrid.

Disclaimer

Phone calls will not be accepted. Contact from recruitment agencies will also not be accepted.

Responsibilities

Program Development & Event Development

• Oversight of major events including the Annual Gala and Annual Meeting (working with events, production, sponsorships, communications and marketing teams).
• Develop event agendas, minutes, scripts, and run-of-show in collaboration with producers and planning committees.
• Manage speaker, emcee, and awardee logistics including asset collection, planning meetings, and rehearsals.
• Coordinate the development of physical and digital event materials.
• Serve as liaison between planning committees and internal teams to ensure seamless event execution.

Organizational Operations

• Facilitate weekly staff meetings, including agenda creation and note distribution.
• Oversee documentation of internal protocols and lead annual records retention activities.
• Act as the primary administrator for Higher Logic platforms (website, AMS, communications, and community).
• Supervise Communications and provide cross-functional support to ensure project continuity.
• Lead the launch of new chapters and provide onboarding and training to staff.
• Backfill for Executive Director or Communications Team in their absence.
• Monitor project alignment with organizational goals and reduce operational redundancies.
• Develop proposals for time allocation and organizational structure to support strategic growth.
• Project Manage across departments including events, membership, chapters, partnerships, and sponsorships.
• Manage relationships with external PR and social media partners to amplify organizational visibility.
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Team Leadership & Development

• Manage a high-performing communications and marketing team.
• Define team roles, onboard new hires, and foster collaboration with creative and event teams.
• Provide mentorship and professional development opportunities to staff.

Analytics & Optimization

• Track and analyze communication performance metrics to inform strategy.
• Present engagement insights to leadership and refine outreach based on data.
• Manage and optimize email distribution lists for targeted communications.

Oversight of Communications

• Work with Marketing team to support communications efforts.
• Oversight of Asana

Qualifications

• Bachelor’s degree
• A minimum of five-seven years’ experience in association/non-profit management; including working with board of directors, committees and workgroups; managing multiple stakeholders
• Experience leading committees/work groups and the ability to make decisions on behalf of a client
• Experience managing and implementing all aspects of a broad-spectrum project
• Extremely organized with strong attention to detail and ability to meet deadlines
• Comfortable in a fast-paced environment and able to manage multiple projects
• Exceptional problem-solving capabilities and resourceful under pressure
• Ability to work both in a team environment and independently
• Excellent communication skills (verbal and written); including ability to present and speak in public
• Outstanding customer service and ability to work with members in person, on the phone and electronically
• Proficient in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint)
• Experience in association management systems and project management software

Travel

This position requires 5-10% domestic travel throughout the year.

ADA Specifications

This is a largely sedentary position that requires the ability to speak, hear, see and lift small objects up to 20 lbs.

Per AMS's Policy, the successful applicant for this position will undergo a thorough background check as a condition of employment. This process will be conducted with the utmost respect for privacy and confidentiality.

About Association Management Strategies, an Etherio Company

Association Management Companies, or AMCs, are for-profit businesses that manage associations to help them grow and prosper. They offer the expertise, staffing and resources that allow professional associations, trade groups, not-for-profits and philanthropic organizations to effectively manage day-to-day operations and advance their long-term goals. A career with Association Management Strategies (An Etherio Company) offers you the opportunity to manage your career path in a fast paced, hands-on, results-oriented environment. AMS is always on the lookout for talented professionals seeking the next exciting step in their careers. At AMS you will have the opportunity to work in multiple roles for multiple organizations (often simultaneously!) across a wide array of industries.

Connections working at Association Management Strategies, an Etherio Company