Reporting to the Membership Manager, the Membership Specialist provides excellent customer service to ABA members, prospective members, and external stakeholders and provides office support. This position is the first point of contact for customer service requests received via phone, email, and website.   This position responds to general, membership, online store, and billing related inquiries. Additionally, this role is responsible for developing and updating key sections of the ABA’s online customer support help center, which contains information and technical support articles. The Membership Specialist provides administrative support for ABA’s membership and awards programs, including data entry, application processing, communications coordination, and meeting su