The Association of Clinical Research Professionals (ACRP) seeks an experienced, self-driven problem-solver and communicator to serve as a trusted advisor for ACRP members and customers, helping them to achieve maximum value from ACRP's offerings. Essential Duties and Responsibilities: Lead ACRP Customer Support team in day-to-day management of member support, which includes managing member support tickets and triaging requests Specifically, serve as a knowledgeable, efficient and helpful liaison for ACRP members, volunteers and other key stakeholders who contact ACRP through Customer Support Additionally, coll