SUMMARY Plans, organizes, manages, and provides administrative direction and oversight for all functions and activities of the Member Services Department; directs and administers assigned operations, programs, and activities of the Association; coordinates assigned activities with other Association departments, officials, outside agencies, and the public; fosters cooperative working relationships among Association departments and with intergovernmental and regulatory agencies and various public and private groups; provides highly responsible and complex professional assistance to the CEO/Executive Director in areas of expertise; is part of the senior leadership team, and performs related work as assigned. ESSENTIAL DUTIES & RESPONSIBILITIES