Position Summary: Incumbent is responsible for implementing strategies to provide exceptional member and customer service for general, membership, education and MISMO related inquiries and ensuring continuous improvement in these areas. Works cooperatively across the organization to improve recruitment and retention efforts. Provides effective leadership, direction, and support to Member Services Team.   Duties and Responsibilities: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.   Primary Duties and Responsibilities: