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Manager, CRM (Customer Relations Management)
Position Summary:NAR’s REALTOR® association customer management team is seeking a CRM Manager to lead their training efforts for their proprietary customer management system powered by Microsoft Dynamics. The ideal candidate is proficient in Microsoft Dynamics CRM, adept at taking complex sets of tasks and breaking them into instructional sets that are easy for lay users to understand, client service-oriented, collaborative, and a team player. Duties and Responsibilities: Manage CRM training program and oversee the implementation process for new users; Analyze existing training content and identify areas for improvement Design and develop learning objectives and digital training content for


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