Job Summary The Member Services Specialist is responsible for ensuring an exceptional experience for AMLE members and customers by efficiently handling membership inquiries, processing transactions, and managing member-related administrative tasks. This role requires strong organizational skills, attention to detail, and excellent customer service abilities to support AMLE’s mission and engagement efforts. Key Responsibilities Membership & Customer Support Serve as the primary contact for member inquiries via email and phone. Maintain accurate member and customer records in the CRM system (Protech) with attention to detail. Address member concerns with professionalism and a solutions-o