The American Association of Woodturners (AAW) is a nonprofit organization dedicated to advancing the art and craft of woodturning worldwide through education. With more than 13,000 members and 350 local chapters globally, AAW members include amateurs, hobbyists, professionals, gallery owners, collectors, and tool and equipment suppliers. Through the work of a dedicated team of staff and volunteers, we create opportunities for education, information, and organization to all who are interested in turning wood. 

We are seeking a talented and motivated AMS and Web Manager to join our team and contribute to our mission. Reporting to the Marketing and Communications Director, this newly created position is responsible for managing the IMIS database and website, providing technical and web support for marketing and communications initiatives, supporting online events, and offering technical support for customer service. This role is crucial in ensuring a seamless and engaging experience for our members and enhancing the efficiency of our online operations.

Key Responsibilities

• IMIS Database Management:
• Manage and maintain the IMIS database, including creating and managing IQAs, reports, and dashboards.
• Ensure data integrity and accuracy within the database.
• Provide technical support to association staff and members related to the IMIS database.
• Website Management:
• Oversee the management and maintenance of the IMIS Rise website and other web content management systems.
• Implement website updates and improvements using HTML, CSS, and JavaScript.
• Ensure the website provides an optimal user experience and is aligned with best practices.
• Technical Support for Marketing and Communications:
• Provide technical support for marketing and membership campaigns.
• Pull lists and reports, build landing pages, and set up automated processes to support marketing initiatives.
• Manage and analyze metrics related to website and social media activity to inform strategy and improvements.
• Support the integration between the IMIS database and third party software including email service providers, online forums
• Support the setup and implementation of membership recruitment and renewal campaigns
• Online Event Management:
  • Setup and manage event registration through IMIS
  • Optimize user experience for online events
  • Test and troubleshoot online event operations
• Online Community Support:
  • Manage the online forum and community through Higherlogic.
  • Facilitate engagement and interaction within the online community.
  • Provide technical support and resolve issues related to the online community platform.
• Customer Service and Technical Support:
  • Offer technical support to association members and staff.
  • Assist with troubleshooting and resolving technical issues related to the website, database, and other online platforms.
• Integration and Reporting:
  • Improve the integration of AAW online properties and resources.
  • Set up and provide reporting on various operations and programs.
  • Identify and implement improvements to enhance the customer/user experience.

Qualifications:

• Bachelor's degree in a related field.
• 1-3 years of experience with IMIS, including creating and managing IQAs, reports, and dashboards.
• 1-3 years of experience with website management (preferably IMIS Rise experience) and coding (HTML, CSS, JavaScript).
• Strong project management skills.
• Experience with Higher Logic or Informz.
• Experience providing technical support for association staff and members.
• Experience managing and analyzing metrics related to website and social media activity.
• Proven experience in improving digital user experience.
• Ability to work on several projects at once under tight deadlines
• Demonstrated experience fostering a sense of community and member investment and engagement.
• Demonstrated experience with nonprofit and/or memberships organizations preferred
• Strong problem-solving skills and attention to detail.
• Excellent communication and interpersonal skills.

To be considered, please submit a cover letter and resume with your application.

About American Association of Woodturners

AAW is a nonprofit organization dedicated to advancing the art and craft of woodturning worldwide through education. With more than 13,000 members and 350 local chapters globally, AAW members include amateurs, hobbyists, professionals, gallery owners, collectors, and tool and equipment suppliers. Through the work of a dedicated team of staff and volunteers, we create opportunities for education, information, and organization to all who are interested in turning wood.

Connections working at American Association of Woodturners