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American Dental Education Association Logo
American Dental Education Association

Hybrid (Washington, DC)

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Greater Burlington Partnership

Burlington, Iowa

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Executive Women's Forum, a Diversified Search Group company Logo
Executive Women's Forum, a Diversified Search Group company

United States - Nationwide

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PLASTICS

Washington, DC

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Chorus America

D.C.

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Association for Diagnostics & Laboratory Medicine

Washington, D.C.

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Manager, Member Experience
How This Position Contributes to the Team The Manager, Member Experience is a key player in operationalizing WEF's Strategic Plan to deliver a best-in-class member experience. Reporting to the Director of Recruitment and Retention, this role manages and leads WEF’s customer service function through an outsourced vendor, with a primary focus on driving membership value from onboarding to renewal through continuously improving customer service and member satisfaction scores. The Manager contributes to the development of enhanced membership engagement and user experience strategies, supports data modernization efforts and implements process efficiencies to drive membership revenue growth.


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