AWCI is seeking a full-time Member Relations Manager to join our team. This position plays an essential role with managing membership programs, services and operations to ensure an outstanding experience for all AWCI members. Responsibilities include providing the necessary leadership and support to meet the organizational goal of growing and maintaining membership at all levels. The position will also provide support to the Foundation of the Wall and Ceiling Industry.

• Work with colleagues to develop and implement marketing campaigns that generate membership retention and growth, with a primary focus on new wall and ceiling contractor members
• Work across departments to develop impactful prospect lists from internal and external sources for recruiting efforts
• Support all membership recruitment and retention efforts through communication of AWCI’s member value proposition to internal and external audiences
• Develop, maintain and analyze potential member data, creating targeted membership recruitment campaigns
• Expand personnel lists for member companies in the membership database (Fonteva/Salesforce) to increase reach of digital products and engagement
• Manage, maintain and update membership database, and produce electronic member directories
• Evaluate and enhance AWCI’s member programs and benefits
• Oversee onboarding and outreach to new members and coordinate ongoing communications with members, prospects and lapsed members
• Coordinate project elements for member needs assessments and survey projects
• Provide direct support to the Foundation of the Wall and Ceiling Industry to positively impact projects and activities, increase engagement and enhance fundraising efforts
• Other job-related duties as assigned

• Bachelor’s or Associate’s degree from an accredited institution
• 3-5 years of membership experience preferred, especially with nonprofit organizations
• Strong understanding of the Fonteva/Salesforce platform preferred
• Proficient knowledge of Excel, PowerPoint, Word and SurveyMonkey
• Must be customer service focused, detail oriented and demonstrate strong project management skills
• Possess a professional and friendly attitude and be able to quickly develop a rapport with members, partners and stakeholders via phone, email and other communication channels
• Must be self-motivated and results oriented
• Ability to work independently, as a team and with volunteers

About Association of the Wall and Ceiling Industry

The Association of the Wall and Ceiling Industry (AWCI) represents 2,400 companies and organizations in the acoustics systems, ceiling systems, drywall systems, exterior insulation and finishing systems, fireproofing, flooring systems, insulation, and stucco contractors, suppliers and manufacturers and those in allied trades. Our mission is to provide services and undertake activities that enhance the members' ability to operate a successful business.

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