The Bio-Process Systems Alliance (BPSA) has an exciting opportunity for an individual who is organized, creative and seeking to build skills in a customer-service oriented, not-for-profit industry organization. BPSA is a member-led industry organization and affiliate of the Society of Chemical Manufacturers & Affiliates (SOCMA’s) Association Management Center, LLC (Arlington, VA). BPSA’s mission is to facilitate, globally, the development and manufacturing of biopharmaceuticals through the implementation of robust, safe and sustainable Single-Use Technologies in bioprocessing/biomanufacturing.

As the Manager, Administration & Member Programs, you will be responsible for various duties, including, but not limited to, customer/member service, digital marketing and communications support, program and event planning, and data entry. The successful candidate will be responsible for organizing and participating in virtual and in-person meetings and BPSA events, responding to inquiries, all while maintaining a positive demeanor and can-do attitude. 

The role is expected to be outward facing 50% of the time and is suitable for a person who can provide excellent customer service and effectively manage his or her time. The ideal candidate must be comfortable working in a dynamic hybrid work environment and possess effective communication and administrative skills.

PRIMARY RESPONSIBILITIES:

• Respond to email inquiries about membership and member programs within 24 hours.

• Assist in developing and creating digital communications and marketing materials promoting BPSA membership and BPSA programs (newsletters, email campaigns, event promotion).
• Assist in the planning of member programs including regular virtual committee meetings.
• Assist in the planning of annual in-person meetings and conferences.
• Maintain BPSA websites and member database in coordination with BPSA staff.

• Support in-office meetings, staff activities and special projects.
• Manage office supply inventory, and order office and meeting supplies.
• Assist with Alliance operational activities within the SOCMA Finance & Administration department, including reconciling receipts/payments, bank deposits and cash for membership dues, sponsorship, and registrations, in coordination with BPSA and SOCMA staff.
• All other duties as assigned.
  
  

KNOWLEDGE, SKILLS AND ABILITIES:

• 3-5 years of experience preferably in a trade association environment.
• Proficiency with Microsoft Office (including Microsoft Teams) required.
• Familiarity with customer relationship management (CRM) systems and/or data management. Familiarity with WordPress and/or other website content management system (CMS).
• Adept at picking up new concepts and working with new technology.
• Excellent attention to detail, proofreading skills, especially in the areas of data administration and customer/client engagement.
• Apply critical thinking and apply problem-solving skills.
• Experience with digital marketing & communications (e.g. Constant Contact email marketing, social media).
• Comfortable taking direction and accepting feedback.
• Strong commitment to continuous improvement and ability to adapt and take on new duties as needed.
• Astute at prioritizing responsibilities and delivering amazing customer service.