Organization: National Business Aviation Association (NBAA)

Position: Senior Director, Membership & Member Services

Reports To: Senior Vice President, Strategy, Marketing, & Innovation

Location: Washington, DC/Hybrid work environment

Are you an innovative membership leader in the  trade association industry with excellent analytical and strategic thinking skills?  

Come join the National Business Aviation Association (NBAA), an organization that facilitates some of the largest domestic and international conferences in the aviation industry.  They are seeking a data-driven membership professional with a successful membership acquisition and retention history.  The Senior Director of Membership & Member Services provides strategic direction of the organization’s membership and customer service programs. 

This is an exciting opportunity to develop and implement systems to improve membership marketing strategy and member retention! 

NBAA offers:

• Hybrid work environment
• Generous benefits package
• Collegial work environment in the heart of the nation’s capital
• Corporate culture that encourages employee growth

As the Senior Director of Membership & Member Services, you will be responsible for the overall membership marketing strategy and implementation, acquisition and retention of members, membership database management and member services, collateral revenue programs, and customer service program implementation and monitoring.  This position reports to the SVP of Strategy, Marketing, & Innovation.

Qualified candidates offer:

• Bachelor’s degree
• 8 years of experience in membership or equivalent experience in an association
• 5 years of management experience
• Experience with nonprofit membership marketing programs

How To Apply

If you believe you meet the requirements, please submit a resume and cover letter to the following job link (or copy/paste link to a new window):

https://career4.successfactors.com/sfcareer/jobreqcareer?jobId=1232&company=nbaa

Additional inquiries and questions can be emailed to Beth Cessna at jobs@cessnasearch.com.

NBAA is an Equal Employment Opportunity employer. 

About The National Business Aviation Association (NBAA)

Founded in 1947 and based in Washington, DC, the National Business Aviation Association (NBAA) is the leading organization for companies that rely on general aviation aircraft to help make their businesses more efficient, productive, and successful.  The association represents more than 11,000 companies and provides more than 100 products and services to the business aviation community, including the NBAA Business Aviation Convention & Exhibition, the world's largest civil aviation trade show.  NBAA is a nonprofit trade association serving a dynamic and growing industry.  From their downtown Washington, DC office, staff members deliver top-notch customer service to members across the world. 

NBAA requires prospective and/or new employees to comply with the association’s vaccination protocol.

About Cessna & Associates, LLC

Cessna & Associates, LLC is a boutique HR consultancy partnering with mission-driven nonprofit organizations.  Our goal is to identify the best potential candidates that the market has to offer.  

The Power of Diversity, Equity, and Inclusion Fuels Success

Cessna & Associates embraces and celebrates the strength that diversity brings to our organization.  Just as we are deliberate in our own pursuit of Diversity, Equity, and Inclusion initiatives, our efforts support our clients' DEI success. We drive every search with an unyielding focus to create an even playing field for all candidates and assess their ability to be "culture adds", not merely "fits" for our clients.  Our team builds and nurtures this rich tapestry of diversity for ourselves and for our clients.

About Cessna & Associates, LLC

Cessna & Associates, LLC is a boutique HR consultancy offering high touch recruiting services to non-profit organizations.

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