SUMMARY  

The Membership & Chapter Senior Coordinator manages AESP (Association of Energy Services Professionals) membership payments, individual memberships, group roster management, membership reports, member troubleshooting; supports membership recruitment and retention; provides administrative support to AESP chapters and chapter leaders. 

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned. 

Membership 

• Records incoming payments (checks) on daily spreadsheet and AMS (Association Management System). 

• Files/scans corporate documents, records and reports 
• Pulls paid receipts and matches to daily finance report 
• Updates member database and audits group spreadsheets. 
• Develops and maintains membership reports. 
• Sends monthly renewal invoices for individual & group members 

• Coordinates onboarding program for new and renewed individual and group members by preparing welcome emails, welcome packets and on-going onboarding communications. 
• Registers members and non-members for trainings and conferences. 
• Responds to all messages through the AMS system either directly or forwards to the responsible staff member. 
• Job posting management on the AESP Career Center. 
• Coordinates with other staff to generate membership reports for AESP staff and Chapters. 

• Supports the VP of Member Engagement with membership recruitment and retention efforts, to include development of sales tools and resources and member lead lists.
  

Chapter Management 

• Prepare and send chapter membership rosters to AESP Chapter board members monthly. 
• Prepare and send quarterly chapter status reports. 

• Provide support to AESP chapters with event registration, management and marketing. 
• Coordinates scheduling of quarterly Chapter Leadership meetings. 
• Update AMS with chapter membership information. 
• Supports the VP of Membership with AESP chapter programs and the Membership & Chapter Committee. 
• Various administrative duties.

Other Administrative Duties 

• Sends monthly list to Finance Manager of point usage for trainings, job postings, and marketing. 

QUALIFICATIONS    

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• Highly proficient in digital services and software including Microsoft Office, webinar and online meeting programs, survey tools, CRM / member database, content management systems for awards and abstracts 

• Effective project management skills and use of project management software 
• Exceptional communications skills – both written and verbal 
• Organized with an eye for detail. 
• Ability to convey information in a clear, concise, and comprehensive manner to a variety of audiences 
• Ability to present a professional and positive demeanor with customers / members 

• Creative and self-motivated with an ability to multi-task effectively and operate under pressure to meet deadlines. 
• Ability to work collaboratively and effectively as a team member, and to take initiative when appropriate. 
• Interest in energy and the environment preferred
  

EDUCATION and/or EXPERIENCE  

• Four-year degree plus 3+ years’ experience in non-profits and/or membership support or equivalent combination of education and experience.
  

LANGUAGE SKILLS  

• Ability to think logically using common sense.  
• Ability to communicate clearly and succinctly with colleagues and members as well as speakers and moderators.  

• Ability to speak effectively before groups of customers or employees of the association.
  

MATHEMATICAL SKILLS  

• Able to apply concepts such as fractions, percentages, ratios and proportion to practical situations.
  

REASONING ABILITY  

• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.  
• Ability to define problems, collect data, establish facts and draw valid conclusions.    

CERTIFICATES, LICENSES, REGISTRATIONS    

• None
  

PHYSICAL DEMANDS    

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. 

• While performing the duties of this job, the employee is occasionally required to stand, walk, sit, reach with hands and arms; stoop, kneel, crouch, or crawl and talk or hear. 

• The employee must occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus. 
• Approximately two (2) weeks of work travel required annually