Summary

NCGA is looking for a Membership Operations Manager to support our Membership Insights and Engagement team in meeting our goals of optimizing technology to enable effective member engagement. This position will be responsible for managing a portfolio of insights and engagement systems and helping team members utilize data to enable strategic member engagement.

Reports to:  NCGA Director of Member Insights and Engagement

Duties and Responsibilities

• Information Systems Management (60%)
• Manage a portfolio of insights and engagement systems including but not limited to; NimbleAMS – built on Salesforce, Constant Contact, Cvent, and EzTexting
• Strengthen technology literacy across NCGA departments
• Equip NCGA staff with systems to draw insights that drive decisions
• Assist the Director of Member Insights and Engagement in ad hoc data analysis
• Continuously improve data quality
• Proactively review functionality, workflow, and reporting

• Customer Service and Satisfaction (30%)
• Ownership over software management, team enablement, and continuous improvement
• Equip state chapters with functionality that draws insights that drives decisions
• Provide support to state chapters to ensure proper adoption and implementation of information systems

• Member Benefits (10%)
• Manage NCGA Member Benefits including member communities, member perks, and continuing education

Qualifications and Skills

• Experience using Salesforce CRM software
• Uses critical thinking skills to solve the problem in front of them
• Seeks to improve programs and procedures using technology
• Collaborates effectively across teams and stakeholders
• Focusses on continuous improvement

• Proficiency in MS Excel/ Google Sheets

Education/Experience

• Bachelor’s degree and 2-years of relevant experience OR 6-years of relevant experience
• Experience using Salesforce CRM software
• Experience working with membership-based associations is a plus

Travel

Requires travel (20%).  Must have a valid driver’s license and good driving record.

Position Type/Location

Full-Time Remote/Washington, DC /St. Louis, MO

About National Corn Growers Association

Founded in 1957, the National Corn Growers Association represents nearly 40,000 dues-paying corn growers and the interests of more than 300,000 farmers who contribute through corn checkoff programs in their states. NCGA and its 50 affiliated state associations and checkoff organizations work together to help protect and advance corn growers’ interests. NCGA is an equal opportunity employer The National Corn Growers Association is committed to cultivating a diverse workforce and a culture of inclusivity and belonging. Our goal is to attract qualified candidates and encourage applications from all individuals without regard to race, color, religion, sex, national origin, age, disability, veteran status, marital status, sexual orientation, gender identity, or any other characteristic protected by applicable law.

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