Reporting to the Sr. Manager of Field Relations, in the Member and Field Relations Department, the Coordinator, Committee and Volunteer Support provides administrative support to the Member and Field Relations team in areas of national committee and volunteer support. The Coordinator plays a key customer service role with AFA Board members, Field leaders and AFA members. This position is responsible for the logistics of key volunteer leadership meetings.

ESSENTIAL FUNCTIONS:

National Board & Committee Support (approximately 30% of effort)

• Coordinates all aspects of 4-8 Board Meetings per year to include communications, event logistics, preparing read ahead materials, and travel reimbursements.
• Serves as staff liaison for the Nominating Committee process to include collection of nominations, scheduling meetings and preparing committee materials.
• Provides support to other committees as assigned by VP, MFR.
• Serves as primary customer service agent and volunteer support coordinator for national volunteer leadership.

Customer Service (approximately 30% of effort):

• Serve as customer service representative for Field and Membership inquires including email and phone coverage.

Data Entry and Fulfillment (approximately 20% of effort):

• Perform data integrity projects as assigned by VP, MFR or Sr. Manager, Field Relations
• Conducts data processing related to data integrity efforts and membership management

Event and Program Support (approximately 10% of effort):

• Support AFA’s National Convention as assigned by VP, MFR or Sr. Manager, Field Relations

Other Duties as assigned (approximately 10% of effort):

• Additional duties as assigned

Education and Experience Required:

• Bachelor’s degree in Communications, Business Administration or a related field or equivalent work experience

Education and Experience Preferred:

• Customer service experience required; nonprofit or military support experience preferred
• Experience with databases and ability to learn quickly; Salesforce experience preferred
• Ability to adapt and excel in a fast-paced work environment
• Excellent verbal and written communications skills
• Ability to problem-solve and develop short and long-term solutions
• Ability to be creative and assist in marketing initiatives
• Strong organizational and ethical practices
• Proficient with Microsoft Office and familiar with or able to learn additional business software

Certifications & Licenses Required:

• None

Knowledge, Skills, and Abilities Required:

• Experience with databases and ability to learn quickly; Salesforce experience preferred
• Ability to adapt and excel in a fast-paced work environment
• Excellent verbal and written communications skills
• Ability to problem-solve and develop short and long-term solutions
• Ability to be creative and assist in marketing initiatives
• Strong organizational and ethical practices
• Proficient with Microsoft Office and familiar with or able to learn additional business software

About Air and Space Forces Association

The Air Force Association (AFA) is a non-profit, independent, professional military and aerospace education association. Our mission is to promote dominant U.S. Air and Space Forces as the foundation of a strong National Defense; to honor and support our Airmen, Space Force Professionals, and their Families; and to remember and respect our enduring Heritage. AFA's national programs and activities are based in our Arlington, Va., headquarters, and include Air Force Magazine, The Mitchell Institute for Aerospace Studies, CyberPatriot, and StellarXplorers. AFA is an equal opportunity employer committed to diversity, inclusion, and honoring the contributions of our country’s veterans. We offer competitive compensation and a generous benefits package including matching contributions to our 401(k)-retirement plan, paid vacation and holidays, medical, dental, and life insurance.

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