FIA’s Member Services department operates as the hub of the FIA member and customer experience, by managing and maintaining the association’s database and providing direct support to our members and customers. The department also manages key event and sales processes as well as internal access to member data reporting. This position will report directly to the Director of Membership Data & Services. Working within the Member Services Department, this position plays a key role in responding to customer inquiries, resolving issues and complaints, creating events and registrations in the database, creating and disseminating registration reports, ensuring data integrity, assisting with member onboarding, and providing administrative support to FIA Training and Business Development.