Working closely with and reporting to the COO, the Director of Membership recruits, renews, and retains members along with other functions related to NAHRO’s Awards Program, enhancing the overall membership experience and ensuring agency responsiveness. Along with supporting database and systems efficiency with the Information Technology Director, the Director of Membership will supervise the Customer Service Team, oversee conference registration, and support annual membership gatherings. This role will also assemble committees for special projects and provide management support for NAHRO’s bi-annual elections, serving as the liaison for the Member Services Committee, Emerging Leaders Subcommittee, and Summer Conference and Site Selection Task Forces. The Director of Membership will sup