THE POSITION

The Coordinator, Exhibitor & Sponsor Relations is an entry level customer service and data entry position responsible for the collection, fulfillment, and support of managing benefits of all exhibitors and sponsors at RILA Conferences as well as RILA Committee Partnerships, Digital Opportunities, and other non-conference related sponsorships. 

ABOUT RILA

The Retail Industry Leaders Association (RILA) is the U.S. trade association for leading retailers. We convene decision-makers, advocate for the industry, and promote operational excellence and innovation. Our aim is bold but simple: to elevate a dynamic industry by transforming the environment in which retailers operate.

RILA is a dynamic, collaborative, team-oriented organization with a fast-paced environment. RILA’s Core Values:

• Integrity – Operate with the highest integrity and respect for each other and the brands we represent
• Service – Delight members with service beyond their expectations
• Change – Learn from experiences, adapt and constantly improve
• Team – Collaborate with one another to achieve more and celebrate wins together

POSITION RESPONSIBILITIES

• Oversee creation of all events in Fonteva Salesforce, Mobile Apps, Informz, and MapYourShow
• Manage exhibitor and attendee registrations for all conferences including the development of registration Badges and Workflows within Fonteva for all conferences
• Oversee promotional material orders and sponsor fulfillments to all conference prospects
• Educate exhibitors and sponsors on Fonteva processes, including but not limited to, registration and payments
• Display exceptional customer service to all potential and current exhibitors and sponsors (in person and virtually)
• Work with Fonteva, MapYourShow and the mobile app to ensure fulfillment of all exhibitor/sponsorship agreements
• Oversee invoicing of exhibitors, sponsors and strategic partners
• Assist with sponsorship renewals and all exhibitor and sponsor relations while onsite at RILA Conferences
• Assist in RILA membership invoice and collections process
• Responsible for Receptionist duties as assigned
• Perform other duties/special projects as assigned