PURPOSE

The purpose of this job is to design, develop, and support ACHE applications, sites and systems that serve our members, customers, and co-workers.

SUMMARY

This position is responsible for the design, development and support of web-based applications, sites and systems that enable ACHE business operations for members, customers, and co-workers. This position utilizes contemporary software engineering tools and techniques to ensure that applications, sites, and systems meet quality standards in a manner that is both extensible and scalable.

JOB FUNCTIONS

1. Technical Activities                                                                           40% of Time
1. Monitor performance to ensure that applications, sites and systems are available and fully functional.  Responsibility includes troubleshooting problems with pages and scripts using Cold Fusion, ASP.NET, HTML5 (JAVASCRIPT, CSS, T-SQL) and XML. Additional development with .NET and C#.  Includes integration of ache.org with ACHE information systems including NetForum Enterprise AMS.
2. Provides support to ACHE affiliates in their use of ache.org and other online resources.
2. Project Activities                                                                                50% of Time
1. Develops new features and technical enhancements in order to improve and update the performance of applications, sites and systems in accordance with ACHE’s performance objectives. 
2. Collaborate with business and technical stakeholders to capture and evaluate requirements, understand current business practices and system capabilities, determine operational objectives, consider alternatives, and establish solution approach and corresponding timelines. 
3. Defines project, prepares preliminary plan, performs operational issues and risk analysis, and prepares a formal plan for review and approval.
4. Provides technical support and performs project control functions throughout project.
5. Deliver on projects in accordance with project plans including budget, timeline, deliverables, and quality standards. 
3. Other Duties, as assigned             10% of time

KNOWLEDGE AND SKILL REQUIREMENTS

• Bachelor’s degree in information systems or related field.
• Minimum of 3 years technical experience in Web site support and development utilizing technologies described in the Job Functions section above.
• Background in Information Technology and/or computer science.
• Must have strong written and verbal communication skills.
• Must have strong customer service orientation.
• Must have strong team orientation.
• Must have good time management and organization skills.

OTHER REQUIREMENTS

• Must possess sound judgment, discretion and a high degree of professionalism.
• Must have regular and predictable attendance.

This job description in no way states or implies that these are the only duties to be performed by the employee occupying the position.  In addition, percentages allocated to job functions are subject to change at the supervisor’s discretion.  Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by their supervisor; subject to reasonable accommodations. ACHE is a hybrid work environment, requiring 3 days per week in our Chicago loop office.