Job Description: Manager, Events and Communications

The Energy Solutions Center is a non-profit organization of energy utilities and equipment manufacturers that promotes energy-efficient natural gas solutions and systems for use by residential, commercial, and industrial energy users. The Center creates educational and marketing materials, case studies, training manuals, decision analysis software, and other tools and resources designed to enhance the success of those utility customer service professionals responsible for enhancing customer productivity, efficiency, reliability, and comfort.

We are seeking a Manager, Events and Communications to manage our in-person and virtual events, as well as handle ESC marketing and communications activities. This nonsupervisory position will report directly to the Executive Director.

Responsibilities include, but are not limited to:

Event Planning and Management 40%

• Manage ESC’s event portfolio, to include in-person and virtual events, from start to finish.
• Manage event budgets and track spending.
• Develop annual and event-specific work plans and milestones.
• Coordinate events by overseeing registration, production and shipment of materials, development of conference agenda, creating menus, reviewing BEOs, etc.
• Prepare venue RFPs, as well as negotiate hotel contracts.
• Handle day-of onsite coordination including communication with venue staff and overseeing the set-up of event space and materials.
• Handle speaker prep and logistics.
• Communicate with various internal and external stakeholders on event needs.
• Develop event design concepts.
• Provide tech support for webinars, virtual conferences, and workshops.

Communications 30%

• Manage and execute ESC’s social media strategy and accounts.
• Create and execute email marketing campaigns for events, webinars, and other ESC-related news.
• Work with Executive Director on the brand realignment and website redesign.
• Lead development of ESC digital content, including newsletters, event recaps, and issue-specific campaigns.
• Develop all event collateral, including promotional assets.
• Create and maintain all membership collateral, including the annual report and membership brochures.

Member Management 15%

• Maintain the current lists, tags and membership profiles on the ESC CRM or member management system.
• Resolve any member issues relating to their member portal, or website login.
• Answer all member inquiries relating to membership, organizational benefits, etc.
• Lead members and potential members to the correct source if you are unable to answer their inquiries.

Administrative 15%

• Answer routine telephone calls, direct calls, and take messages.
• Oversee and account for inventory, supplies, and equipment.
• Assist in IT and office-related requests.
• Other duties as assigned to include assisting staff with programmatic needs.

This position requires an individual with the following:

• 3-5 years of relevant experience
• Bachelor’s Degree in marketing, communications, PR, hospitality management or equivalent is preferred.
• CMP strongly preferred
• Self-starter with strong organizational and project management skills
• Strong work ethic and a detail-oriented approach  
• Strong written and oral communication skills
• Strong customer service and interpersonal skills
• Ability to effectively work on multiple accounts/projects concurrently
• Ability to lift to 25 pounds 
• Ability to travel for onsite management during conference dates.

This position is based in ESC’s Washington D.C. office. Travel is required to 2-3 Technology Market & Assessment Forums per year. Other occasional domestic and international (North America) travel may be required. Most work occurs between the hours of 9:00AM and 5:00 PM Monday through Friday EST. However, applicant must be able to work varying hours based on business needs. As of May 2022, ESC’s D.C. staff will be required to be in the office for a minimum of 3 days per week, with the option to work remotely the rest of the week. ESC offers a competitive salary and benefits package including 401(k), health/dental insurance, health savings plan and PTO.

Interested individuals should send resume and cover letter specifying salary requirements to aduckman@escenter.org.