Team:   Member Engagement

Manager: Member Engagement Director

Status: Full Time / Non-Exempt (Hourly). Eligibility for current commission structure

This position allows for telecommuting during the week, however, requires weekly routine onsite presence (2 days per week) in TCIA’s home office in Manchester, N.H.

Educational and Experience Qualifications:

• Bachelor’s degree preferred or Equivalent Experience
• Minimum of 3+ years of experience in field sales.
• Experience working in a non-profit or association with an understanding of the membership life cycle.
• Business knowledge and understanding of tree care operations is a plus.
• Spanish speaking applicants are encouraged to apply.

Job skills needed to complete the job:

• Demonstrated ability to provide exceptional customer service.
• Must be proficient in Microsoft Office applications with excellent skills in Word and Excel. Must be able to navigate integrated databases.
• Ability to work efficiently while managing multiple projects/tasks/systems simultaneously.
• Ability to deliver strong verbal and written communication skills that are clear, accurate and with authority and in front of an audience.
• Aptitude for identifying problems/opportunities, analyzing options and finding and applying solutions.
• Familiarity with database systems that will allow you to develop a thorough working knowledge and understanding of iMIS & Sharpspring (TCIA databases).

Key attributes required to be successful at TCIA:

• Be of Service
• Be a Team Player
• Be Driven
• Be Adaptable
• Be Principled

Essential job responsibilities within your territory:

• Able to travel as required per business demand within your territory. The average is 2-3 times a quarter for one to two week increments (requiring overnight travel).
• Recruit and retain new and former members while maintaining consistent contact throughout the year.
• Initiate and maintain an exceptional level of member satisfaction and positive interactions, through multi-channel communications (including, but not limited: telephone, email, company site visits, tradeshows, and webinars).
• Identify local training and workshop needs to service current members and recruit new members. Coordinate these efforts with the TCIA home office.
• Increase knowledge, involvement, and satisfaction with existing TCIA programs and services, including products, meetings, safety training materials, and credentialing programs.
• Complete other appropriate assignments made by the Member Engagement Director.
• Process transactions within iMIS for products, memberships, payments, etc.
• Meet quarterly and annual metrics as defined by business demands within the engagement areas such as new members, renewals, sales, site visits, workshops, etc.
• Performs other duties as assigned. TCIA is a team-orientated company where our employees are expected to perform any duty required to advance the mission of the association, regardless of whether the duty is listed in any specific job description.

The job functions listed above represent the primary duties and responsibilities of this job and in no way states or implies that these are the only duties to be performed by you. Other duties and responsibilities within the scope of this job may be assigned.  You will be required to follow all instructions and to perform all duties requested by your manager; subject to reasonable accommodations and within the scope of the position.

Physical Demands: Must be able to lift up to 25 pounds without the assistance of another person. Performing physical activities that require considerable (40%+ of the day) use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Tree Care Industry Association (TCIA) is a trade association of 2,300 tree care firms and affiliated companies worldwide and was established in 1938 as the National Arborist Association. Our mission is to advance tree care businesses.

TCIA develops safety and education programs, standards of tree care practice, and management information for tree and landscape firms around the world. We provide continuing education, training, conferences and publications to promote the safe and appropriate practice of tree care. For further information about who we are, check out:

https://tcimag.tcia.org/

https://expo.tcia.org/

www.tcia.org

I acknowledge having received this job description, read it, and was given the opportunity to ask questions of my supervisor. Additionally, I understand that this job description does not constitute an employment contract, nor does not it affect the at-will status for this position.

Internal interested applicants should speak with Beth Kelly in Human

External applicants should send a resume and cover letter to:

Beth Kelly, Coordinator, Administration & Operations, TCIA, 670 North Commercial St, Suite 201, Manchester, NH 03101, bkelly@tcia.org