JOB TITLE:                            Advanced IT Support Specialist 

PROGRAM:                           Information Technology

SALARY:                                $6,133 p/month

ABOUT NCSL

Are you ready to join an organization with an extraordinary mission? The National Conference of State Legislatures offers careers where you can use your skills, knowledge and experience to truly make a difference. NCSL’s mission is purposeful – strengthening the legislative institution. From informing effective policies and promoting communication among state legislatures, to ensuring states have a strong, cohesive voice in the federal system, our team works in service of legislatures. And, with a commitment to constantly innovating all resources and services to meet the evolving needs of members, NCSL has earned the reputation as the nation’s most trusted bipartisan membership organization for legislators and legislative staff. Our success serving NCSL members relies on our team of passionate, dedicated professionals who work diligently to strengthen the legislative institution. Join our team and contribute to this unique, essential mission.

POSITION OVERVIEW
The Advanced Support Specialist will act as Tier II support for end-users and systems at NCSL. Strong analytical, planning, organizing, communicating, and problem-solving skills are required to be successful in this position which will be the immediate backup to the Tier I support specialist. The ability to support the evaluation, installation, setup and maintenance of various hardware and software is essential.

RESPONSIBILITIES AND DUTIES
Primary Duties and Responsibilities:
Typical duties include some or most of the following:

• Provide in-depth technical support. Assess issues and provide solutions to problems escalated or unhandled by Tier 1 support.
• Monitor and perform basic configuration of systems, network, and infrastructure.
• Provide support on tools for email security, cybersecurity, backups, domain controllers, imaging, and the like in a hybrid Microsoft environment.
• Collaborate with and assist other team members for best practices and innovation, creation and monitoring of procedures, and policies.
• Provide timely support to clients both deskside and remotely as needed. Perform PC and network troubleshooting, correcting faults and providing resolution of complex problem tickets. Some weekend and off-hours monitoring, correspondence and support should be anticipated.
• Maintain and support the phone and AV systems.
• Contribute to the administration of network, backup, and disaster recovery.
• Contribute to the planning and implementation of multiple IT projects.
• Collaborate with other groups at NCSL in a respectful and effective manner.
• Collaborate with vendors and assist with procurement.
• Performs other responsibilities as needed.

Supervisor/Management Responsibilities:

• May oversee one intern or serve as coordinator of a team of other professionals on a short-term project.

QUALIFICATIONS
Minimum Qualifications:

• Bachelors degree or equivalent certifications (A+, Network+, CCNA, CCSP, MCP, MCSE, and MCSA).
• 4+ years professional experience supporting end-users in a cloud or hybrid environment.
• Excellent knowledge of Microsoft/Windows client and server environments.
• Excellent knowledge of Office 365 administration, Azure, AD, Exchange, PowerShell scripting.
• Knowledge of mobile phones, specifically iPhones.
• Understanding of the structure, use, and support of cloud-based phone systems.
• Understanding of functions of network components (i.e., Switches, routers, firewalls, etc.).
• Experience with virtualization (Microsoft Hyper-V and/or VMWare).
• Demonstrated success in working with people in establishing goals, objectives, and change management.
• Strong communication and collaboration skills.
• Ability to explain complex technical concepts in laymans terms.
• Positive attitude, troubleshooting, project management, initiative, and professionalism are of utmost importance.
• Must be a Colorado resident or willing to relocate. 

BENEFITS

NCSL provides flexible, remote work options for our employees including the ability to telework up to 4 days a week.  We are committed to offering a full range of other benefits for you and your eligible family members, including domestic partners.

Our outstanding benefits include low cost health, dental and vision coverage, a 401(a)-retirement plan with 10% contribution after 6 months and full vesting, life & disability insurance, 3-weeks paid vacation with 5+ years of paid full-time work experience, time off plans and paid family leave, identity theft protection, employee assistance programs, pet insurance, paid time off the volunteer, and more! Relocation assistance provided for out-of-state candidates.

OUR COMPANY

Our Commitment to You

We are committed to your success. The National Conference of State Legislatures offers careers where you can use your skills, knowledge and experience to truly make a difference. NCSL's mission is purposeful – strengthening the legislative institution. From informing effective policies and promoting communication among state legislatures to ensuring states have a strong, cohesive voice in the federal system, our team works in service of legislatures. And with a commitment to constantly innovating all resources and services to meet the evolving needs of members, NCSL has earned the reputation as the nation's most trusted bipartisan membership organization for legislators and legislative staff. 

TO APPLY

If you are a purpose-driven, dedicated professional looking to give as much as you get - Apply by , May 17th 2022. Learn more about working with NCSL by visiting our careers page: https://www.ncsl.org/research/about-state-legislatures/ncsl-careers.aspx.

NCSL is proud to be an equal opportunity employer and is committed to developing a diverse, dynamic team and inclusive workplace. NCSL does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, or any other status protected by law or regulation.