If you’re an IT or computer science professional interested in helping define a long-term vision for technology platform evolution as well as implementing day-to-day practical solutions, then keep reading.

NTEA – The Association for the Work Truck Industry seeks a director of business systems responsible for defining, developing and managing company systems, system enhancements, software implementations, report development, and end-user experience. This pivotal position will work across multiple organizational levels to identify key issues, assess options, and propose system changes, upgrades and reporting to maximize operational efficiency.

Job title: Director of Business Systems
FLSA status: Full time -Exempt
Reports to: Senior Director of Business Systems
Location: Farmington Hills, MI
Employee: Local preferred (eligible for hybrid schedule); would consider remote
Travel: Dependent on location; up to 5–7 weeks per year if remote, less if local

Summary

The Director of Business Systems will work across multiple organizational levels to identify key issues; assess options; and propose system changes, upgrades and reporting to maximize operational efficiency. The ability to provide both a long-term vision for the evolution of technology platforms and day-to-day practical solutions will be vital. Position will be responsible for defining, developing and managing company systems, system enhancements, software implementations, report development, and end-user experience. Also responsible for development and documentation of all policies and procedures as well as user training.

Qualifications

• Broad business and technical knowledge, with the business acumen required to connect people, processes, and tools to achieve strategic goals
• Ability to interview individuals and groups about their needs and ask the right questions to surface essential requirements information
• Ability to establish and maintain effective working relationships with internal business units and outside partners
• Ability to communicate complex system and process issues in simple and understandable terms and to use this knowledge to deliver analysis to support strategic decisions
• Experience with data modeling and databases such as MS SQL Server, Oracle, MySQL, DB2, MS Access, etc.
• Ability to automate common database and application tasks; troubleshoot technical problems; and research potential solutions by working with vendors, online resources, and other subject matter experts
• Ability to improve performance, scalability, and stability of databases and application processes
• Experience with data management and governance
• Microsoft BI, Tableau or other BI tool development experience
• Proficiency with Excel, including advanced features
• Experience with visualization design methodology

Supervisory Responsibilities

None (at this time)

Benefits

NTEA is a non-profit trade association that has represented the work truck industry for over 50 years. Our main corporate offices are located in Farmington Hills, Michigan. We offer a flexible work schedule, 401(k), medical, dental, vision, disability and life insurance for full-time employees.

Please submit a cover letter and resume for consideration.

Skills

• Bachelor’s degree in information technology, computer science or similar discipline (required)
• 5–7 years of program management, software implementation, or business consulting experience in at least one of the core areas described
• Strong understanding of technology and system integrations
• Proficiency using Microsoft 365
• Excellent written and verbal communication skills
• Ability to work under minimal supervision
• Demonstrated leadership abilities
• Excellent interpersonal skills

Responsibilities

• This position will play an important role in documentation, project planning and strategic analysis support, and will have a strong background and experience in supporting business processes, data analysis, software integrations, and CRMs
• Become a trusted advisor and partner with one or more business units, providing support, guidance and training around technical solutions
• Identify core operational issues and propose new work streams, application solutions, and process improvements for core business units
• Collaborate in the planning, design, development and deployment of new enhancements to existing applications
• Effectively perform demos of new functionality, explaining business goals and process changes to support stakeholders in executing user acceptance testing
• Responsible for data hygiene, and maintaining data accuracy and integrity through merging duplicate leads and performing mass data uploads and updates
• Fulfill ad-hoc reporting requests and identify opportunities for improvement

Additional responsibilities

• Work closely with business areas across the enterprise to improve technology use, identify technology needs and assess requirements
• Serve as technology project lead for enterprise system selections and implementations
• Serve as a technology resource for internal business systems, including iMIS, NTEA’s association management system
• Lead collection of data reporting and visualization requirements; use business intelligence and database skills to generate and modify reports to user specifications
• Support organization-wide data governance, and maintain a data glossary, data purging and verification
• Act as a key contact for disaster recovery

Physical requirements

• Must be able to sit for long periods of time. Must be able to operate a computer. Must be able to communicate accurately using a telephone. Must be able to operate a multi-line telephone system. Must be able to lift, carry and move items of up to 30 pounds.